Is this page useful for you? Then, help us to keep the service working. Please have a look to our donations page ... Thanks for your help!!

Journal of Retailing / Elsevier

Citation Profile [Updated: 2025-04-15 08:32:09]
5 Years H Index
51
Impact Factor (IF)
1.63
5 Years IF
1.42
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2008 0 0.49 1.09 0 35 35 1056 38 42 0 0 35 92.1 38 1.09 0.23
2009 0.71 0.48 2 0.71 42 77 1399 154 196 35 25 35 25 138 89.6 40 0.95 0.24
2010 0.64 0.48 0.77 0.64 33 110 904 85 281 77 49 77 49 30 35.3 2 0.06 0.21
2011 0.88 0.52 1.22 0.83 46 156 1160 191 472 75 66 110 91 117 61.3 10 0.22 0.24
2012 0.76 0.52 1.16 0.9 37 193 950 223 695 79 60 156 140 94 42.2 2 0.05 0.22
2013 0.65 0.56 1.13 0.87 32 225 727 254 949 83 54 193 168 51 20.1 1 0.03 0.24
2014 0.64 0.55 1.22 0.96 39 264 764 323 1272 69 44 190 183 66 20.4 6 0.15 0.23
2015 0.72 0.55 1.59 1.06 40 304 1289 483 1756 71 51 187 198 106 21.9 12 0.3 0.23
2016 1.15 0.52 1.97 1.42 35 339 521 668 2424 79 91 194 275 90 13.5 10 0.29 0.21
2017 1.71 0.54 2.34 1.57 35 374 753 877 3301 75 128 183 288 83 9.5 21 0.6 0.21
2018 1.01 0.55 2.23 1.54 20 394 224 877 4178 70 71 181 278 55 6.3 3 0.15 0.23
2019 1.82 0.56 2.48 1.75 25 419 259 1040 5218 55 100 169 296 74 7.1 4 0.16 0.22
2020 1.27 0.68 3.08 2.34 36 455 384 1403 6621 45 57 155 363 142 10.1 20 0.56 0.32
2021 1.98 0.8 3.59 2.19 46 501 287 1797 8418 61 121 151 330 200 11.1 44 0.96 0.29
2022 2.11 0.83 3.42 2.15 42 543 197 1858 10276 82 173 162 348 223 12 20 0.48 0.25
2023 1.73 0.8 2.49 1.76 38 581 62 1445 11721 88 152 169 298 166 11.5 9 0.24 0.22
2024 1.63 1.02 1.78 1.42 39 620 8 1102 12823 80 130 187 265 120 10.9 7 0.18 0.27
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12009Customer Experience Creation: Determinants, Dynamics and Management Strategies. (2009). Verhoef, Peter C ; Schlesinger, Leonard A ; Tsiros, Michael ; Roggeveen, Anne ; Parasuraman, A ; Lemon, Katherine N. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:31-41.

Full description at Econpapers || Download paper

427
22012Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies. (2012). MacKenzie, Scott B ; Podsakoff, Philip M. In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:4:p:542-555.

Full description at Econpapers || Download paper

353
32015From Multi-Channel Retailing to Omni-Channel Retailing. (2015). Verhoef, Peter C ; Inman, Jeffrey J ; Kannan, P K. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:174-181.

Full description at Econpapers || Download paper

328
42009Customer Experience Management in Retailing: Understanding the Buying Process. (2009). Puccinelli, Nancy M ; Stewart, David ; Raghubir, Priya ; Price, Robert ; Grewal, Dhruv ; Goodstein, Ronald C. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:15-30.

Full description at Econpapers || Download paper

264
52010Channel Selection and Coordination in Dual-Channel Supply Chains. (2010). Cai, Gangshu. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:1:p:22-36.

Full description at Econpapers || Download paper

203
62009Customer Experience Management in Retailing: An Organizing Framework. (2009). Grewal, Dhruv ; Kumar, V ; Levy, Michael. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:1-14.

Full description at Econpapers || Download paper

203
72008The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry. (2008). Duan, Wenjing ; Whinston, Andrew B ; Gu, Bin. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:2:p:233-242.

Full description at Econpapers || Download paper

198
82017The Future of Retailing. (2017). Grewal, Dhruv ; Nordfalt, Jens ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:1-6.

Full description at Econpapers || Download paper

182
92013Against the Green: A Multi-method Examination of the Barriers to Green Consumption. (2013). Gleim, Mark R ; Cronin, Joseph J ; Andrews, Demetra ; Smith, Jeffery S. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:1:p:44-61.

Full description at Econpapers || Download paper

166
102012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes. (2012). Rose, Susan ; Hair, Neil ; Samouel, Phillip ; Clark, Moira . In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:2:p:308-322.

Full description at Econpapers || Download paper

152
112008Multichannel Shopper Segments and Their Covariates. (2008). Konu, Umut ; Neslin, Scott A ; Verhoef, Peter C. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:4:p:398-413.

Full description at Econpapers || Download paper

149
122015On the Go: How Mobile Shopping Affects Customer Purchase Behavior. (2015). Wang, Rebecca Jen-Hui ; Krishnamurthi, Lakshman ; Malthouse, Edward C. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:217-234.

Full description at Econpapers || Download paper

132
132014How Online Product Reviews Affect Retail Sales: A Meta-analysis. (2014). Floyd, Kristopher ; Freling, Traci ; Cho, Hyun Young ; Alhoqail, Saad. In: Journal of Retailing. RePEc:eee:jouret:v:90:y:2014:i:2:p:217-232.

Full description at Econpapers || Download paper

127
142015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration. (2015). Herhausen, Dennis ; Herrmann, Andreas ; Schoegel, Marcus ; Binder, Jochen. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:309-325.

Full description at Econpapers || Download paper

124
152017Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns. (2017). Inman, Jeffrey J ; Nikolova, Hristina. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:7-28.

Full description at Econpapers || Download paper

116
162015Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness. (2015). Aguirre, Elizabeth ; Wetzels, Martin ; de Ruyter, KO ; Grewal, Dhruv ; Mahr, Dominik. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:1:p:34-49.

Full description at Econpapers || Download paper

111
172011Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews. (2011). Pan, Yue ; Zhang, Jason Q. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:4:p:598-612.

Full description at Econpapers || Download paper

111
182010Transaction Cost Economics: The Natural Progression. (2010). Williamson, Oliver. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:3:p:215-226.

Full description at Econpapers || Download paper

111
192011Innovations in Retail Business Models. (2011). Sorescu, Alina ; Bridges, Cheryl ; Rangaswamy, Arvind ; Singh, Jagdip ; Frambach, Ruud T. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s3-s16.

Full description at Econpapers || Download paper

111
202013Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research. (2013). Kumar, V ; Ganesh, Jaishankar ; Pozza, Ilaria Dalla. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:3:p:246-262.

Full description at Econpapers || Download paper

104
212015The Impact of Cross-Channel Integration on Retailers’ Sales Growth. (2015). Cao, Lanlan ; Li, LI. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:198-216.

Full description at Econpapers || Download paper

95
222011Innovations in Shopper Marketing: Current Insights and Future Research Issues. (2011). Shankar, Venkatesh ; Rizley, Ross ; Kelley, Eileen ; Mantrala, Murali ; Inman, Jeffrey J. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s29-s42.

Full description at Econpapers || Download paper

93
232014The Role of the Beneficiary in Willingness to Pay for Socially Responsible Products: A Meta-analysis. (2014). Tully, Stephanie M ; Winer, Russell S. In: Journal of Retailing. RePEc:eee:jouret:v:90:y:2014:i:2:p:255-274.

Full description at Econpapers || Download paper

92
242009Communication and Promotion Decisions in Retailing: A Review and Directions for Future Research. (2009). Ailawadi, Kusum L ; Shankar, Venkatesh ; Gauri, Dinesh K ; Donthu, Naveen ; Beauchamp, J P. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:42-55.

Full description at Econpapers || Download paper

87
252009Why is Assortment Planning so Difficult for Retailers? A Framework and Research Agenda. (2009). Mantrala, Murali K ; Shah, Denish ; Dankworth, Bill ; Gaidarev, Peter ; Fox, Edward J ; Kahn, Barbara E ; Levy, Michael. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:71-83.

Full description at Econpapers || Download paper

84
262011Retail Luxury Strategy: Assembling Charisma through Art and Magic. (2011). Dion, Delphine ; Arnould, Eric . In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:4:p:502-520.

Full description at Econpapers || Download paper

84
272015Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. (2015). Rapp, Adam ; Beitelspacher, Lauren Skinner ; Ogilvie, Jessica ; Bachrach, Daniel G ; Baker, Thomas L. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:358-369.

Full description at Econpapers || Download paper

83
282017The Role of Big Data and Predictive Analytics in Retailing. (2017). Bradlow, Eric T ; Voleti, Sudhir ; Kopalle, Praveen ; Gangwar, Manish . In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:79-95.

Full description at Econpapers || Download paper

82
292015The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?. (2015). Melis, Kristina ; Lamey, Lien ; Breugelmans, Els ; Campo, Katia. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:272-288.

Full description at Econpapers || Download paper

79
302010A Second-hand Shoppers’ Motivation Scale: Antecedents, Consequences, and Implications for Retailers. (2010). Guiot, Denis ; Roux, Dominique. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:4:p:355-371.

Full description at Econpapers || Download paper

77
312009Supply Chain Management and Retailer Performance: Emerging Trends, Issues, and Implications for Research and Practice. (2009). Ganesan, Shankar ; Weitz, Barton ; Palmatier, Robert W ; Jap, Sandy ; George, Morris. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:84-94.

Full description at Econpapers || Download paper

76
322015Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment. (2015). Pauwels, Koen ; Neslin, Scott A. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:182-197.

Full description at Econpapers || Download paper

72
332011Innovations in Retail Pricing and Promotions. (2011). Grewal, Dhruv ; Robertson, Jane R ; Kopalle, Praveen ; Hall, Kevin ; Gauri, Dinesh ; Ailawadi, Kusum L. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:s1:p:s43-s52.

Full description at Econpapers || Download paper

70
342008A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses. (2008). Brown, Steven P ; Lam, Son K. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:3:p:243-255.

Full description at Econpapers || Download paper

69
352017Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions. (2017). Ailawadi, Kusum L ; Farris, Paul W. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:120-135.

Full description at Econpapers || Download paper

68
362010Online Shopper Motivations, and e-Store Attributes: An Examination of Online Patronage Behavior and Shopper Typologies. (2010). Ganesh, Jaishankar ; Pomirleanu, Nadia ; Luckett, Michael ; Reynolds, Kristy E. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:1:p:106-115.

Full description at Econpapers || Download paper

65
372015The Importance of Trust for Personalized Online Advertising. (2015). Bleier, Alexander ; Eisenbeiss, Maik. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:3:p:390-409.

Full description at Econpapers || Download paper

63
382009Dysfunctional Customer Behavior Severity: An Empirical Examination. (2009). Reynolds, Kate L ; Harris, Lloyd C. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:3:p:321-335.

Full description at Econpapers || Download paper

62
392015The Impact of Different Touchpoints on Brand Consideration. (2015). Baxendale, Shane ; Wilson, Hugh N ; MacDonald, Emma K. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:235-253.

Full description at Econpapers || Download paper

61
402015Drivers of and Barriers to Organic Purchase Behavior. (2015). van Doorn, Jenny ; Verhoef, Peter C. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:3:p:436-450.

Full description at Econpapers || Download paper

61
412016The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review. (2016). Janakiraman, Narayan ; Freling, Ryan ; Syrdal, Holly A. In: Journal of Retailing. RePEc:eee:jouret:v:92:y:2016:i:2:p:226-235.

Full description at Econpapers || Download paper

59
422013The Impact of a Flagship vs. a Brand Store on Brand Attitude, Brand Attachment and Brand Equity. (2013). Dolbec, Pierre-Yann ; Chebat, Jean-Charles. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:4:p:460-466.

Full description at Econpapers || Download paper

58
432011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale. (2011). Lin, Jiun-Sheng Chris ; Hsieh, Pei-Ling . In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:2:p:194-206.

Full description at Econpapers || Download paper

57
442012Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation. (2012). Brocato, Deanne E ; Baker, Julie ; Voorhees, Clay M. In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:3:p:384-398.

Full description at Econpapers || Download paper

56
452011Aesthetics and the online shopping environment: Understanding consumer responses. (2011). Wang, Yong Jian ; Wei, Jie ; Minor, Michael S. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:1:p:46-58.

Full description at Econpapers || Download paper

56
462008Rapport-Building Behaviors Used by Retail Employees. (2008). Gremler, Dwayne D ; Gwinner, Kevin P. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:3:p:308-324.

Full description at Econpapers || Download paper

55
472019Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?. (2019). Zhang, Yufei ; Morgeson, Forrest V ; Sharma, Pratyush Nidhi ; Tomas, G. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:1:p:10-23.

Full description at Econpapers || Download paper

52
482019Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability. (2019). Chylinski, Mathew ; Heller, Jonas ; Keeling, Debbie I ; Mahr, Dominik ; de Ruyter, KO. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:2:p:94-114.

Full description at Econpapers || Download paper

52
492020The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience. (2020). Schweiger, Elisa B ; Grewal, Dhruv ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:128-137.

Full description at Econpapers || Download paper

52
502011Does Online Information Drive Offline Revenues?. (2011). Pauwels, Koen ; Eelko, K R ; Teerling, Marije L ; PEter, . In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:1:p:1-17.

Full description at Econpapers || Download paper

52
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12012Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies. (2012). MacKenzie, Scott B ; Podsakoff, Philip M. In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:4:p:542-555.

Full description at Econpapers || Download paper

136
22009Customer Experience Creation: Determinants, Dynamics and Management Strategies. (2009). Verhoef, Peter C ; Schlesinger, Leonard A ; Tsiros, Michael ; Roggeveen, Anne ; Parasuraman, A ; Lemon, Katherine N. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:31-41.

Full description at Econpapers || Download paper

64
32010Channel Selection and Coordination in Dual-Channel Supply Chains. (2010). Cai, Gangshu. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:1:p:22-36.

Full description at Econpapers || Download paper

39
42015From Multi-Channel Retailing to Omni-Channel Retailing. (2015). Verhoef, Peter C ; Inman, Jeffrey J ; Kannan, P K. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:174-181.

Full description at Econpapers || Download paper

38
52011Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews. (2011). Pan, Yue ; Zhang, Jason Q. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:4:p:598-612.

Full description at Econpapers || Download paper

32
62015Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness. (2015). Aguirre, Elizabeth ; Wetzels, Martin ; de Ruyter, KO ; Grewal, Dhruv ; Mahr, Dominik. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:1:p:34-49.

Full description at Econpapers || Download paper

32
72013Against the Green: A Multi-method Examination of the Barriers to Green Consumption. (2013). Gleim, Mark R ; Cronin, Joseph J ; Andrews, Demetra ; Smith, Jeffery S. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:1:p:44-61.

Full description at Econpapers || Download paper

32
82014How Online Product Reviews Affect Retail Sales: A Meta-analysis. (2014). Floyd, Kristopher ; Freling, Traci ; Cho, Hyun Young ; Alhoqail, Saad. In: Journal of Retailing. RePEc:eee:jouret:v:90:y:2014:i:2:p:217-232.

Full description at Econpapers || Download paper

27
92021Evolution of retail formats: Past, present, and future. (2021). Jindal, Rupinder P ; Gauri, Dinesh K ; Howerton, Eric ; Carr, Stephen ; Fogarty, John ; Navallo, Jonathan R ; Pandey, Aashish ; Bhatnagar, Amit ; Fox, Edward ; Ratchford, Brian. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:42-61.

Full description at Econpapers || Download paper

27
102015The Impact of Cross-Channel Integration on Retailers’ Sales Growth. (2015). Cao, Lanlan ; Li, LI. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:198-216.

Full description at Econpapers || Download paper

26
112019Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?. (2019). Zhang, Yufei ; Morgeson, Forrest V ; Sharma, Pratyush Nidhi ; Tomas, G. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:1:p:10-23.

Full description at Econpapers || Download paper

26
122021How artificial intelligence will affect the future of retailing. (2021). Grewal, Dhruv ; Guha, Abhijit ; Hawkins, Gary ; Hegde, Dinesh R ; Moustafa, Rida ; Jung, Hyunseok ; Schneider, Matthew J ; Haenlein, Michael ; Kopalle, Praveen K. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:28-41.

Full description at Econpapers || Download paper

25
132015The Importance of Trust for Personalized Online Advertising. (2015). Bleier, Alexander ; Eisenbeiss, Maik. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:3:p:390-409.

Full description at Econpapers || Download paper

23
142009Customer Experience Management in Retailing: Understanding the Buying Process. (2009). Puccinelli, Nancy M ; Stewart, David ; Raghubir, Priya ; Price, Robert ; Grewal, Dhruv ; Goodstein, Ronald C. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:15-30.

Full description at Econpapers || Download paper

23
152023The merchants of meta: A research agenda to understand the future of retailing in the metaverse. (2023). Haenlein, Michael ; Hewett, Kelly ; Welden, Roman ; Yoo, Kiwoong. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:2:p:173-192.

Full description at Econpapers || Download paper

22
162020Social Influence in the Retail Context: A Contemporary Review of the Literature. (2020). Dahl, Darren W ; Argo, Jennifer J. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:25-39.

Full description at Econpapers || Download paper

21
172020The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience. (2020). Schweiger, Elisa B ; Grewal, Dhruv ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:128-137.

Full description at Econpapers || Download paper

21
182022Online and offline retailing: What we know and directions for future research. (2022). Gauri, Dinesh K ; Zentner, Alejandro ; Soysal, Gonca ; Ratchford, Brian. In: Journal of Retailing. RePEc:eee:jouret:v:98:y:2022:i:1:p:152-177.

Full description at Econpapers || Download paper

21
192017Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns. (2017). Inman, Jeffrey J ; Nikolova, Hristina. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:7-28.

Full description at Econpapers || Download paper

21
202012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes. (2012). Rose, Susan ; Hair, Neil ; Samouel, Phillip ; Clark, Moira . In: Journal of Retailing. RePEc:eee:jouret:v:88:y:2012:i:2:p:308-322.

Full description at Econpapers || Download paper

20
212021The Future of Private Labels: Towards a Smart Private Label Strategy. (2021). Ma, YU ; Gielens, Katrijn ; Jervis, Suzanne ; Bachtel, Robert C ; Smith, Ronn J ; Sethuraman, Raj ; Namin, Aidin. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:99-115.

Full description at Econpapers || Download paper

19
222016E-Service Quality: Development of a Hierarchical Model. (2016). Blut, Markus. In: Journal of Retailing. RePEc:eee:jouret:v:92:y:2016:i:4:p:500-517.

Full description at Econpapers || Download paper

19
232017Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions. (2017). Ailawadi, Kusum L ; Farris, Paul W. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:120-135.

Full description at Econpapers || Download paper

19
242020Culture and the Consumer Journey. (2020). Barnes, Aaron J ; Shavitt, Sharon . In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:40-54.

Full description at Econpapers || Download paper

19
252015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration. (2015). Herhausen, Dennis ; Herrmann, Andreas ; Schoegel, Marcus ; Binder, Jochen. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:309-325.

Full description at Econpapers || Download paper

18
262015On the Go: How Mobile Shopping Affects Customer Purchase Behavior. (2015). Wang, Rebecca Jen-Hui ; Krishnamurthi, Lakshman ; Malthouse, Edward C. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:217-234.

Full description at Econpapers || Download paper

17
272019Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability. (2019). Chylinski, Mathew ; Heller, Jonas ; Keeling, Debbie I ; Mahr, Dominik ; de Ruyter, KO. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:2:p:94-114.

Full description at Econpapers || Download paper

16
282016The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review. (2016). Janakiraman, Narayan ; Freling, Ryan ; Syrdal, Holly A. In: Journal of Retailing. RePEc:eee:jouret:v:92:y:2016:i:2:p:226-235.

Full description at Econpapers || Download paper

16
292022Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact. (2022). Grewal, Dhruv ; Wetzels, Martin ; Gudergan, Siegfried P ; Carlson, Jamie ; Rahman, Syed Mahmudur. In: Journal of Retailing. RePEc:eee:jouret:v:98:y:2022:i:4:p:611-632.

Full description at Econpapers || Download paper

16
302022A Framework for Collaborative Artificial Intelligence in Marketing. (2022). Rust, Roland T ; Huang, Ming-Hui. In: Journal of Retailing. RePEc:eee:jouret:v:98:y:2022:i:2:p:209-223.

Full description at Econpapers || Download paper

16
312008Multichannel Shopper Segments and Their Covariates. (2008). Konu, Umut ; Neslin, Scott A ; Verhoef, Peter C. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:4:p:398-413.

Full description at Econpapers || Download paper

16
322019Loyalty Formation for Different Customer Journey Segments. (2019). Rudolph, Thomas ; Emrich, Oliver ; Verhoef, Peter C ; Kleinlercher, Kristina ; Herhausen, Dennis. In: Journal of Retailing. RePEc:eee:jouret:v:95:y:2019:i:3:p:9-29.

Full description at Econpapers || Download paper

16
332014The Role of the Beneficiary in Willingness to Pay for Socially Responsible Products: A Meta-analysis. (2014). Tully, Stephanie M ; Winer, Russell S. In: Journal of Retailing. RePEc:eee:jouret:v:90:y:2014:i:2:p:255-274.

Full description at Econpapers || Download paper

15
342020Understanding Retail Experiences and Customer Journey Management. (2020). Roggeveen, Anne L ; Grewal, Dhruv. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:3-8.

Full description at Econpapers || Download paper

15
352009Customer Experience Management in Retailing: An Organizing Framework. (2009). Grewal, Dhruv ; Kumar, V ; Levy, Michael. In: Journal of Retailing. RePEc:eee:jouret:v:85:y:2009:i:1:p:1-14.

Full description at Econpapers || Download paper

15
362017Future of Retailer Profitability: An Organizing Framework. (2017). Kumar, V ; Song, Hyunseok ; Anand, Ankit. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:96-119.

Full description at Econpapers || Download paper

14
372017Enhancing Customer Engagement Through Consciousness. (2017). Grewal, Dhruv ; Nordfalt, Jens ; Sisodia, Rajendra ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:93:y:2017:i:1:p:55-64.

Full description at Econpapers || Download paper

14
382016Feeling Close From Afar: The Role of Psychological Distance in Offsetting Distrust in Unfamiliar Online Retailers. (2016). Darke, Peter R ; Wilson, Andrew E ; Benedicktus, Ray L ; Brady, Michael K. In: Journal of Retailing. RePEc:eee:jouret:v:92:y:2016:i:3:p:287-299.

Full description at Econpapers || Download paper

14
392020Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth. (2020). Viglia, Giampaolo ; Vannucci, Virginia ; Mazzoli, Valentina ; Grazzini, Laura ; Acuti, Diletta ; Donvito, Raffaele ; Aiello, Gaetano. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:4:p:490-506.

Full description at Econpapers || Download paper

14
402010A Second-hand Shoppers’ Motivation Scale: Antecedents, Consequences, and Implications for Retailers. (2010). Guiot, Denis ; Roux, Dominique. In: Journal of Retailing. RePEc:eee:jouret:v:86:y:2010:i:4:p:355-371.

Full description at Econpapers || Download paper

13
412020Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption. (2020). Johar, Gita Venkataramani ; de Bellis, Emanuel. In: Journal of Retailing. RePEc:eee:jouret:v:96:y:2020:i:1:p:74-87.

Full description at Econpapers || Download paper

13
422022Retail store formats, competition and shopper behavior: A Systematic review. (2022). Chintagunta, Pradeep ; Dhar, Sanjay ; Bonfrer, Andre. In: Journal of Retailing. RePEc:eee:jouret:v:98:y:2022:i:1:p:71-91.

Full description at Econpapers || Download paper

13
432013When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation. (2013). Joireman, Jeff ; Tripp, Thomas M ; Devezer, Berna ; Gregoire, Yany. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:3:p:315-337.

Full description at Econpapers || Download paper

13
442015Drivers of and Barriers to Organic Purchase Behavior. (2015). van Doorn, Jenny ; Verhoef, Peter C. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:3:p:436-450.

Full description at Econpapers || Download paper

13
452015The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?. (2015). Melis, Kristina ; Lamey, Lien ; Breugelmans, Els ; Campo, Katia. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:272-288.

Full description at Econpapers || Download paper

13
462008The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry. (2008). Duan, Wenjing ; Whinston, Andrew B ; Gu, Bin. In: Journal of Retailing. RePEc:eee:jouret:v:84:y:2008:i:2:p:233-242.

Full description at Econpapers || Download paper

13
472015Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment. (2015). Pauwels, Koen ; Neslin, Scott A. In: Journal of Retailing. RePEc:eee:jouret:v:91:y:2015:i:2:p:182-197.

Full description at Econpapers || Download paper

11
482011When Shelf-Based Scarcity Impacts Consumer Preferences. (2011). Parker, Jeffrey R ; Lehmann, Donald R. In: Journal of Retailing. RePEc:eee:jouret:v:87:y:2011:i:2:p:142-155.

Full description at Econpapers || Download paper

11
492013Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research. (2013). Kumar, V ; Ganesh, Jaishankar ; Pozza, Ilaria Dalla. In: Journal of Retailing. RePEc:eee:jouret:v:89:y:2013:i:3:p:246-262.

Full description at Econpapers || Download paper

11
502016To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns. (2016). Minnema, Alec ; Wiesel, Thorsten ; Gensler, Sonja. In: Journal of Retailing. RePEc:eee:jouret:v:92:y:2016:i:3:p:253-267.

Full description at Econpapers || Download paper

11
Citing documents used to compute impact factor: 130
YearTitle
2024Dynamic relationship changes between reviewers and consumers in online product reviews. (2024). Iacobucci, Dawn ; Kim, Seung-Wook ; Moon, Sangkil. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:70-84.

Full description at Econpapers || Download paper

2024An approach to brand planning under high competitor set variation. (2024). Kumar, Piyush ; Dass, Mayukh ; Acharya, Manaswini. In: Journal of Business Research. RePEc:eee:jbrese:v:182:y:2024:i:c:s0148296324003023.

Full description at Econpapers || Download paper

2024
2024
2024Unlocking the Potential of Web Data for Retailing Research. (2024). Boegershausen, Johannes ; Datta, Hannes ; Guyt, Jonne Y. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:130-147.

Full description at Econpapers || Download paper

2024
2024Guest editorial: More supportive or more distractive? Investigating the negative effects of technology at the customer interface. (2024). Christodoulides, George ; Spanaki, Konstantina ; Carlson, Jamie ; Pantano, Eleonora. In: Post-Print. RePEc:hal:journl:hal-04478502.

Full description at Econpapers || Download paper

2024Using advanced mixed methods approaches: Combining PLS-SEM and qualitative studies. (2024). Viglia, Giampaolo ; Miltgen, Caroline Lancelot ; Kurtaliqi, Fidan ; Pantin-Sohier, Gaelle. In: Journal of Business Research. RePEc:eee:jbrese:v:172:y:2024:i:c:s0148296323008238.

Full description at Econpapers || Download paper

2024Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit. (2024). Fatima, Johra Kayeser ; Sharma, Neeru. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923003788.

Full description at Econpapers || Download paper

2024Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building. (2024). Li, Yongfa ; Zheng, LU. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000729.

Full description at Econpapers || Download paper

2024Personalized touchpoints and customer experience: A conceptual synthesis. (2024). Kuehnl, Christina ; Weippert, Marco ; Weidig, Jakob. In: Journal of Business Research. RePEc:eee:jbrese:v:177:y:2024:i:c:s0148296324001450.

Full description at Econpapers || Download paper

2024What drives higher active customer engagement in luxury brands’ social media? Measurement and contingencies. (2024). Rahman, Syed Mahmudur ; Vilches-Montero, Sonia ; Carlson, Jamie ; Aldhamiri, Ali ; Gudergan, Siegfried P. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001000.

Full description at Econpapers || Download paper

2024
2024
2024Scroll, Stop, Shop: Decoding impulsive buying in social commerce. (2024). Rahman, Syed Mahmudur ; Wyllie, Jessica ; Carlson, Jamie ; Moghddam, Hamed Azad. In: Journal of Business Research. RePEc:eee:jbrese:v:182:y:2024:i:c:s0148296324002807.

Full description at Econpapers || Download paper

2024Leveraging customer knowledge obtained through social media: The roles of R&D intensity and absorptive capacity. (2024). Rahman, Syed Mahmudur ; Wilden, Ralf ; Harrison, Norma ; Lin, Nidthida ; Ji, Elena. In: Journal of Business Research. RePEc:eee:jbrese:v:182:y:2024:i:c:s0148296324003151.

Full description at Econpapers || Download paper

2024Building experiential contexts in-store: what levers should be associated with each experience?. (2024). Cadenat, Sandrine ; Anteblian, Blandine. In: Post-Print. RePEc:hal:journl:hal-04892458.

Full description at Econpapers || Download paper

2024
2024Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans. (2024). Jin, Liyin ; Shen, Zhengyu. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:3:p:345-361.

Full description at Econpapers || Download paper

2024On your marks, headset, go! Understanding the building blocks of metaverse realms. (2024). Canhoto, Ana Isabel ; Kietzmann, Jan ; McCarthy, Ian P ; Keegan, Brendan James. In: Business Horizons. RePEc:eee:bushor:v:67:y:2024:i:1:p:107-119.

Full description at Econpapers || Download paper

2024Metaverse integration challenges: An in-depth ISM and MICMAC analysis. (2024). Das, Manish ; Mkedder, Nadjim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004356.

Full description at Econpapers || Download paper

2024Metaverse retail: Pioneering research avenues for tomorrows marketplace. (2024). Manthiou, Aikaterini ; Klaus, Phil. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s096969892400078x.

Full description at Econpapers || Download paper

2024The impact of the metaverse on e-commerce business models – A delphi-based scenario study. (2024). Spinler, Stefan ; Buchel, Hendrik. In: Technology in Society. RePEc:eee:teinso:v:76:y:2024:i:c:s0160791x24000137.

Full description at Econpapers || Download paper

2024
2024The role of embodiment, experience, and self-image expression in creating continuance intention in the metaverse. (2024). de Bock, Koen W ; Mishra, Anubhav ; Balakrishnan, Janarthanan ; Dwivedi, Yogesh K ; Al-Busaidi, Adil S. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:203:y:2024:i:c:s0040162524001987.

Full description at Econpapers || Download paper

2024Consumers continuance intention towards metaverse-based virtual stores: A multi-study perspective. (2024). Rana, Nripendra P ; Polisetty, Aruna ; Chakraborty, Debarun. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:203:y:2024:i:c:s0040162524002014.

Full description at Econpapers || Download paper

2024Reflections of public perception of Russia-Ukraine conflict and Metaverse on the financial outlook of Metaverse coins: Fresh evidence from Reddit sentiment analysis. (2024). Garcia-Rubio, Noelia ; Gamez, Matias ; Alfaro-Cortes, Esteban ; Ghosh, Indranil. In: International Review of Financial Analysis. RePEc:eee:finana:v:93:y:2024:i:c:s1057521924001479.

Full description at Econpapers || Download paper

2024Guest editorial: A blockchain-based approach to marketing in the sharing economy. (2024). Tan, Garry Wei-Han ; Brashear, Thomas G ; Salo, Jari ; Dwivedi, Yogesh K ; Ooi, Keng-Boon. In: Journal of Business Research. RePEc:eee:jbrese:v:177:y:2024:i:c:s0148296324001437.

Full description at Econpapers || Download paper

2024Consumers’ responses to metaverse ads: The roles of hedonic versus utilitarian appeal and the moderating role of need for touch. (2024). Lee, Heejun ; Kim, Yunju. In: Journal of Business Research. RePEc:eee:jbrese:v:179:y:2024:i:c:s0148296324001814.

Full description at Econpapers || Download paper

2024Retailing in the metaverse: A framework of managerial considerations for success. (2024). Rudolph, Thomas ; Roggeveen, Anne L ; Linzmajer, Marc ; Eggenschwiler, Matthias. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924000870.

Full description at Econpapers || Download paper

2024Nitty-gritties of customer experience in metaverse retailing. (2024). Alzeiby, Ebtesam Abdullah ; Khalil, Ashraf ; Agarwal, Reeti ; Mehrotra, Ankit. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001723.

Full description at Econpapers || Download paper

2024
2024
2024The impact of the metaverse on the future business of professional football clubs – A prospective study. (2024). Beiderbeck, Daniel ; von der Gracht, Heiko A ; Schmidt, Sascha L ; Heidemann, Gerrit. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:208:y:2024:i:c:s004016252400369x.

Full description at Econpapers || Download paper

2024Omnichannel operations in the automotive aftermarket: Consumer reactions to various strategies. (2024). Liu, Yaoqi ; Zhang, Qianjun. In: Technology in Society. RePEc:eee:teinso:v:78:y:2024:i:c:s0160791x24002252.

Full description at Econpapers || Download paper

2024Crafting user experiences in the metaverse: A design science study. (2024). Dwivedi, Yogesh K ; Kar, Arpan Kumar ; Gaur, Aakanksha ; Gandhi, Mohina. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524005572.

Full description at Econpapers || Download paper

2024Is the future of the metaverse bleak or bright? Role of realism, facilitators, and inhibitors in metaverse adoption. (2024). Basahel, Sarah ; Shahzad, Khuram ; Zafar, Abaid Ullah ; Ashfaq, Muhammad. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524005663.

Full description at Econpapers || Download paper

2024Advertising in the metaverse and its implications for brands and society: A multi-stakeholder perspective. (2024). Sarna, Nikodem ; Doligalski, Tymoteusz ; Koles, Bernadett ; Siejka, Aneta ; Kozielski, Robert. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524006309.

Full description at Econpapers || Download paper

2024Healthy shopping dynamics: The healthiness of sequential grocery choices. (2024). van Doorn, Jenny ; Holtrop, Niels ; van der Heide, Martine T ; van Ittersum, Koert. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:24-40.

Full description at Econpapers || Download paper

2024From the store to the kitchen: Herbal scents drive wholesome food choice. (2024). Kapitan, Sommer ; Phillips, Megan ; Rush, Elaine. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002558.

Full description at Econpapers || Download paper

2024Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study. (2024). Tian, Feng ; Chao, Chih-Wei ; Guan, Shuqi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001334.

Full description at Econpapers || Download paper

2024Dynamic strategic marketing planning: The paradox of concurrently reconfiguring and implementing strategic marketing planning. (2024). Zhang, Long ; Zheng, Yuyan ; Theoharakis, Vasilis. In: Journal of Business Research. RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296324000298.

Full description at Econpapers || Download paper

2024Household and retail panel data in retailing research: Time for a renaissance?. (2024). Dekimpe, Marnik G ; van Heerde, Harald J. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:104-113.

Full description at Econpapers || Download paper

2024Mobile platform expansion: How does it affect the incumbent food delivery app and other sales channels?. (2024). de Haan, Evert ; Bijmolt, Tammo ; Zhang, Sha ; Liu, Wei. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:3:p:422-438.

Full description at Econpapers || Download paper

2024Drivers and outcomes of a shopper-retailers app relationship. (2024). Becheur, Imene ; Alnawas, Ibrahim ; Zourrig, Haithem ; Abu, Allam K ; el Hedhli, Kamel. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002984.

Full description at Econpapers || Download paper

2024Less cash, more splash? A meta-analysis on the cashless effect. (2024). , Arvid ; Belli, Alex ; Schomburgk, Lachlan. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:3:p:382-403.

Full description at Econpapers || Download paper

2024Customer experience orientation: Conceptual model, propositions, and research directions. (2024). Arkadan, Farah ; MacDonald, Emma K ; Wilson, Hugh N. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:52:y:2024:i:6:d:10.1007_s11747-024-01031-y.

Full description at Econpapers || Download paper

2024Customer inspiration in retailing: The role of perceived novelty and customer loyalty across offline and online channels. (2024). Moll-Descals, Alejandro ; Ieva, Marco ; Frasquet, Marta. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003430.

Full description at Econpapers || Download paper

2024Power of agglomeration on electronic word–of–mouth in the restaurant industry: Exploring the moderation role of review quality difference. (2024). Kim, Byung-Do ; Lee, Minwoo ; Roh, Taewoo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000559.

Full description at Econpapers || Download paper

2024Browsing the Aisles or Browsing the App? How Online Grocery Shopping is Changing What We Buy. (2024). Yang, Nathan ; Liaukonyt, Jra ; Chintala, Sai Chand. In: Marketing Science. RePEc:inm:ormksc:v:43:y:2024:i:3:p:506-522.

Full description at Econpapers || Download paper

2024Understanding shoppers€™ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product. (2024). Wang, Jixiao. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002960.

Full description at Econpapers || Download paper

2024Channel preferences: Unveiling omnichannel behavior in sports and leisure product purchases. (2024). Akos, Nagy ; Ildiko, Kemeny ; Krisztian, Szucs. In: Management & Marketing. RePEc:vrs:manmar:v:19:y:2024:i:4:p:667-691:n:1005.

Full description at Econpapers || Download paper

2024
2024Examining the moderating effects of shopping orientation, product knowledge and involvement on the effectiveness of Virtual Reality (VR) retail environment. (2024). Quach, Sara ; Shao, Wei ; Zhang, Yunen ; Li, Qianmin ; Thaichon, Park. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000092.

Full description at Econpapers || Download paper

2024
2024The faster, the better? The impact of short delivery times on product returns in online retailing. (2024). Landwehr, Jan R ; Masuch, Simon ; Thiesse, Frdric ; Flath, Christoph M. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:3:p:475-485.

Full description at Econpapers || Download paper

2024
2024Choose a mobile application or mobile website? Different effects of mobile channels on direct and indirect sales. (2024). Zhang, Xueting ; Cao, Xia ; Wang, Feng. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003564.

Full description at Econpapers || Download paper

2024Dynamic assortment planning and capacity allocation with logit substitution. (2024). Talebian, Masoud ; Aslani, Shirin ; Arhami, Omid. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003545.

Full description at Econpapers || Download paper

2024Shopping mall detachment: Why do some consumers avoid malls?. (2024). Mitchell, Vince ; Vilnai-Yavetz, Iris ; Gilboa, Shaked. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000365.

Full description at Econpapers || Download paper

2024Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior. (2024). Albrecht, Carmen-Maria ; Blmker, Jan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001024.

Full description at Econpapers || Download paper

2024An agent-based simulation model for analyzing and optimizing omni-channel retailing operation decisions. (2024). Liu, Xiaowen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001413.

Full description at Econpapers || Download paper

2024The optimal product-line selling mode in online platforms. (2024). Wei, Hang ; Tian, Lin ; Qin, Xuelian ; Huang, Jian. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:3:p:486-505.

Full description at Econpapers || Download paper

2024Consumer Citizenship Behavior in Online/Offline Shopping Contexts: Differential Impact of Consumer Perceived Value and Perceived Corporate Social Responsibility. (2024). Huang, Jingxian ; Du, Yuxuan ; Shen, Qiulian. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:7:p:2968-:d:1369223.

Full description at Econpapers || Download paper

2024The impact of sales effort on a dual-channel dynamical system under a price-sensitive stochastic demand. (2024). Dey, Bikash Koli ; Sarkar, Biswajit ; Datta, Alotosh ; Thangavelu, Lakshmi ; Sardar, Suman Kalyan ; Fan, Shu-Kai S ; Yang, Liu ; Sangal, Isha. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003120.

Full description at Econpapers || Download paper

2024From redesign to revenue: Measuring the effects of servicescape remodeling on customer lifetime value. (2024). Castran, Herbert ; Roederer, Claire ; Valentini, Tony. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004320.

Full description at Econpapers || Download paper

2024Tricks of the trade: Understanding and utilizing influencer tactics to improve retailer performance. (2024). Farrell, Justine Rapp ; Campbell, Colin ; Rosengren, Sara. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s096969892400153x.

Full description at Econpapers || Download paper

2024
2024Online shopping: How can algorithm performance expectancy enhance impulse buying?. (2024). Gallin, Steffie ; Portes, Audrey. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002844.

Full description at Econpapers || Download paper

2024
2024
2024Measuring employee-consumer integrated retailer brand equity. (2024). Rudkowski, Janice. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003417.

Full description at Econpapers || Download paper

2024The effects of hedonic shopping values on loyalty towards small retailers: The moderating role of trust. (2024). Park, Kwangsoo ; Lee, Jaeha. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003661.

Full description at Econpapers || Download paper

2024The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy. (2024). Lunardo, Renaud ; Vlad, Mariana ; Flacandji, Michal. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000584.

Full description at Econpapers || Download paper

2024A meta-model of customer brand loyalty and its antecedents. (2024). Eisend, Martin ; Mandler, Timo ; Desveaud, Kathleen. In: Journal of Business Research. RePEc:eee:jbrese:v:176:y:2024:i:c:s0148296324000936.

Full description at Econpapers || Download paper

2024When mass meets prestige: The impact of symbolic motivations, inspirations, and purchase intentions for Masstige products. (2024). Cheah, Jun-Hwa ; Saeed, Abid ; Paul, Justin ; Mansoor, Mahnaz. In: Journal of Business Research. RePEc:eee:jbrese:v:176:y:2024:i:c:s014829632400095x.

Full description at Econpapers || Download paper

2024Customer loyalty: A refined conceptualization, measurement, and model. (2024). Cronin, Joseph J ; Voorhees, Clay M ; Bourdeau, Brian L. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003163.

Full description at Econpapers || Download paper

2024Artificial intelligence and adaptive response to market changes: A strategy to enhance firm performance and innovation. (2024). Wamba, Samuel Fosso ; Sullivan, Yulia. In: Journal of Business Research. RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296324000043.

Full description at Econpapers || Download paper

2024
2024
2024
2024A Sustainable Collaborative Talent Management Through Collaborative Intelligence Mindset Theory: A Systematic Review. (2024). Chew, Yew Chee ; Mohamed, Siti Rohaida. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241261851.

Full description at Econpapers || Download paper

2024AI for marketing: Enabler? Engager? Ersatz?. (2024). Appan, Radha ; Madhavaram, Sreedhar. In: AMS Review. RePEc:spr:amsrev:v:14:y:2024:i:3:d:10.1007_s13162-024-00293-7.

Full description at Econpapers || Download paper

2024Healthy foods, healthy sales? Cross-category effects of a loyalty program promoting sales of fruit and vegetables. (2024). Gorton, Matthew ; Brei, Ruica ; Tocco, Barbara ; Panzone, Luca A. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:85-103.

Full description at Econpapers || Download paper

2024Assessing the effectiveness of OTT services, branded apps, and gamified loyalty giveaways on mobile customer churn in the telecom industry: A machine-learning approach. (2024). Cagliyor, Sendi ; Kirgiz, Omer Bugra ; Kiygi-Calli, Meltem ; el Oraiby, Maryam. In: Telecommunications Policy. RePEc:eee:telpol:v:48:y:2024:i:8:s0308596124001137.

Full description at Econpapers || Download paper

2024Quantifying the short- and long-term effects of promotional incentives in a loyalty program: Evidence from birthday rewards in a large retail company. (2024). Hoshino, Takahiro ; Nishio, Kazuki. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002534.

Full description at Econpapers || Download paper

2024.

Full description at Econpapers || Download paper

2024
2024Understanding compensatory travel. (2024). Koo, Chulmo ; Kim, Jungkeun. In: Annals of Tourism Research. RePEc:eee:anture:v:105:y:2024:i:c:s0160738323001858.

Full description at Econpapers || Download paper

2024Risk-taking to restore negative self-view: The effect of autonomy and subjective business on financial risk-taking. (2024). Chen, Haipeng ; Zhang, Mingyue. In: Journal of Business Research. RePEc:eee:jbrese:v:176:y:2024:i:c:s0148296324000985.

Full description at Econpapers || Download paper

2024
2024Busyness and diverse choice: How perceived busyness shapes consumer€™s preference for variety seeking. (2024). Wu, Zhangjian ; Wang, Xiaoqin ; Du, Jiangang ; Song, Binbin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002996.

Full description at Econpapers || Download paper

2024What affects the promoting intention of mobile banking services? Insights from mining consumer reviews. (2024). Kar, Arpan Kumar ; Sebastian, M P ; Basu, Bibaswan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004460.

Full description at Econpapers || Download paper

2024
2024.

Full description at Econpapers || Download paper

2024What is holding private label back in the United States and in emerging markets?. (2024). , Jan-Benedict. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:56-69.

Full description at Econpapers || Download paper

2024
2024
2024
2024Deciphering technological contributions of visibility and interactivity to website atmospheric and customer stickiness in AI-driven websites: The pivotal function of online flow state. (2024). Zhang, Kaige ; Ruan, Yang ; Pang, Hua. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000912.

Full description at Econpapers || Download paper

2024Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA. (2024). Jasim, Mohamed K. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003345.

Full description at Econpapers || Download paper

2024Stocking up on hand sanitizer: Pandemic lessons for retailers and consumers. (2024). Mantin, Benny ; Li, Guang ; Dresner, Martin ; Pan, Xiaodan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924000596.

Full description at Econpapers || Download paper

2024Frontiers: Pirating Foes or Creative Friends? Effects of User-Generated Condensed Clips on Demand for Streaming Services. (2024). Liu, Hongju ; Zhang, Yingjie ; Yang, Guangxin. In: Marketing Science. RePEc:inm:ormksc:v:43:y:2024:i:3:p:469-478.

Full description at Econpapers || Download paper

2024Raving Fans or Silent Critics? Brand Service Recovery’s Impact on Positive eWOM. (2024). Kiani, Ataullah ; Li, Yongjun ; Mohamed, Halima Habuba ; Ghani, Usman. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:1:p:21582440231219555.

Full description at Econpapers || Download paper

2024Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory. (2024). Wang, Zhong-Sen ; Tang, Qiu-Yu ; Yang, Qiang ; Feng, Kun. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002364.

Full description at Econpapers || Download paper

2024To hesitate or not to hesitate: Can popularity cues minimize the hesitation to checkout in e-commerce?. (2024). Luo, XI ; Lim, Xin-Jean ; Wang, Siqi ; Cheah, Jun-Hwa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000262.

Full description at Econpapers || Download paper

2024Consumer perceived risk of using autonomous retail technology. (2024). Sohn, Stefanie. In: Journal of Business Research. RePEc:eee:jbrese:v:171:y:2024:i:c:s0148296323007488.

Full description at Econpapers || Download paper

2024When anthropomorphism backfires: Anticipation of negative social roles as a source of resistance to smart object adoption. (2024). Peverini, Paolo ; Monsurro, Luigi ; Querci, Ilaria. In: Technovation. RePEc:eee:techno:v:132:y:2024:i:c:s016649722400021x.

Full description at Econpapers || Download paper

2024
2024
2024
2024Pricing strategy based on a stochastic problem with barter exchange under variable promotional effort for a retail channel. (2024). Bhattacharya, Sandipa ; Guchhait, Rekha ; Sarkar, Biswajit ; Gunasekaran, Angappa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002509.

Full description at Econpapers || Download paper

2024
2024Could Assortment Rationalisation Help Reduce Food Waste in Grocery Stores?. (2024). Gazquez-Abad, Juan Carlos ; Saez-Gonzalez, Elvira. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:26:y:2024:i:special18:p:1292.

Full description at Econpapers || Download paper

2024The robo bias in conversational reviews: How the solicitation medium anthropomorphism affects product rating valence and review helpfulness. (2024). Gutt, Dominik ; Heimbach, Irina ; Tsekouras, Dimitrios. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:52:y:2024:i:6:d:10.1007_s11747-024-01027-8.

Full description at Econpapers || Download paper

2024Customer experience quality with social robots: Does trust matter?. (2024). Sadeque, Saalem ; Singh, Gaganpreet ; Roy, Sanjit K ; Gruner, Richard L. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523007175.

Full description at Econpapers || Download paper

2024
2024Smart service value: Conceptualization, scale development, and validation in the retailing context. (2024). Shabnam, Saadia ; Hollebeek, Linda D ; Singh, Gaganpreet ; Roy, Sanjit K ; Appio, Francesco Paolo ; Ray, Subhasis ; van Doorn, Sebastian ; Japutra, Arnold. In: Technovation. RePEc:eee:techno:v:137:y:2024:i:c:s0166497224001470.

Full description at Econpapers || Download paper

2024The impact of offline store presence on digital sales: The moderating role of product functionality. (2024). Chang, Sue Ryung ; Choi, Jeonghye ; Kim, Jeeyeon ; Trivedi, Minakshi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s096969892400050x.

Full description at Econpapers || Download paper

2024
2024Profit or prestige? Strategies for luxury brands to navigate the second-hand market using blockchain technology. (2024). Kapoor, Rohit ; Kundu, Tanmoy ; Karamchandani, Amit ; Varshney, Umang. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:191:y:2024:i:c:s136655452400317x.

Full description at Econpapers || Download paper

2024Applying the triple coherence line to in-store marketing plans to increase private label market share. (2024). Gonzlez-Benito, Scar ; Garrido-Morgado, Lvaro. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923003934.

Full description at Econpapers || Download paper

2024Public health emergencies and travelers review efforts. (2024). Han, YU ; Law, Rob ; Wang, Bowen ; Zhang, Ziqiong. In: Annals of Tourism Research. RePEc:eee:anture:v:106:y:2024:i:c:s016073832400046x.

Full description at Econpapers || Download paper

2024
2024How consumers process online review types in familiar versus unfamiliar destinations. A self-reported and neuroscientific study. (2024). Curras-Perez, Rafael ; Ruiz, Carla ; Bigne, Enrique. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:199:y:2024:i:c:s0040162523007527.

Full description at Econpapers || Download paper

2024The effect of review images on review helpfulness: A contingency approach. (2024). van der Meij, Hugo ; Welke, Lina ; Lobschat, Lara ; Kubler, Raoul V. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:5-23.

Full description at Econpapers || Download paper

2024The impact of digital technology innovation on green total-factor energy efficiency in China: Does economic development matter?. (2024). Miao, Zhuang ; Wang, Ke-Liang ; Xu, Ru-Yu. In: Energy Policy. RePEc:eee:enepol:v:194:y:2024:i:c:s0301421524003628.

Full description at Econpapers || Download paper

2024
2024Utilising eye-tracking data in retailing field research: A practical guide. (2024). Ahlbom, Carl-Philip ; Nordfalt, Jens. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:148-160.

Full description at Econpapers || Download paper

2024Wykorzystanie sztucznej inteligencji w procesach HR przedsiębiorstw logistycznych. (2024). Panek, Adam. In: Nowoczesne Systemy Zarz?dzania. Modern Management Systems. RePEc:aou:nszioz:y:2024:i:3:p:29-40.

Full description at Econpapers || Download paper

Recent citations
Recent citations received in 2024
YearCiting document
2024Pricing strategy based on a stochastic problem with barter exchange under variable promotional effort for a retail channel. (2024). Bhattacharya, Sandipa ; Guchhait, Rekha ; Sarkar, Biswajit ; Gunasekaran, Angappa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002509.

Full description at Econpapers || Download paper

2024Choose a mobile application or mobile website? Different effects of mobile channels on direct and indirect sales. (2024). Zhang, Xueting ; Cao, Xia ; Wang, Feng. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003564.

Full description at Econpapers || Download paper

2024Unlocking the Potential of Web Data for Retailing Research. (2024). Boegershausen, Johannes ; Datta, Hannes ; Guyt, Jonne Y. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:1:p:130-147.

Full description at Econpapers || Download paper

2024
2024Understanding shoppers’ attention to price information at the point of consideration using in-store ambulatory eye-tracking. (2024). Burke, Raymond R ; Chen, Ming ; Leykin, Alex ; Hui, Sam K. In: Journal of Retailing. RePEc:eee:jouret:v:100:y:2024:i:3:p:439-455.

Full description at Econpapers || Download paper

2024Virtual human on social media: Text mining and sentiment analysis. (2024). Li, Sihong ; Chen, Jinglong. In: Technology in Society. RePEc:eee:teinso:v:78:y:2024:i:c:s0160791x24002148.

Full description at Econpapers || Download paper

Recent citations received in 2023
YearCiting document
2023The influence of visually dynamic imagery on purchase intentions: The roles of arousal and lay rationalism. (2023). Schneider, Gustavo ; Fennell, Patrick B. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002886.

Full description at Econpapers || Download paper

2023How and why (imagined) online reviews impact frontline retail encounters. (2023). Boyd, Eric ; Angell, Rob ; Marder, Ben. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:2:p:265-279.

Full description at Econpapers || Download paper

2023Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance. (2023). Li, Chengguang ; Theoharakis, Vasilis ; Batsakis, Georgios ; Konara, Palitha. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:3:p:400-419.

Full description at Econpapers || Download paper

2023Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences. (2023). Noble, Stephanie M ; Benoit, Sabine ; Grewal, Dhruv ; Nordfalt, Jens ; Ahlbom, Carl-Philip ; Guha, Abhijit. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:4:p:487-504.

Full description at Econpapers || Download paper

2023Immersive retailing: The in-store experience. (2023). Chandukala, Sandeep R ; Hagtvedt, Henrik. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:4:p:505-517.

Full description at Econpapers || Download paper

2023The store of the future: Engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction. (2023). Lim, Mikyoung ; Kim, Yeseul ; Szocs, Courtney ; Biswas, Dipayan ; Mera, Christian Arroyo. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:4:p:605-620.

Full description at Econpapers || Download paper

2023Proximity-store introductions: A new route to big-box retailer success?. (2023). Gielens, Katrijn ; Gijsbrechts, Els ; Dekimpe, Marnik G. In: Journal of Retailing. RePEc:eee:jouret:v:99:y:2023:i:4:p:621-633.

Full description at Econpapers || Download paper

2023Marketing on the metaverse: Research opportunities and challenges. (2023). Mintz, Ofer ; Lu, Shuya. In: AMS Review. RePEc:spr:amsrev:v:13:y:2023:i:1:d:10.1007_s13162-023-00255-5.

Full description at Econpapers || Download paper

2023

Recent citations received in 2022
YearCiting document
2022.

Full description at Econpapers || Download paper

2022Clinching the deal: An empirical study of the drivers of diffusion of daily deals. (2022). Venkatesh, R ; Chatterjee, Rabikar ; Xia, Feihong. In: Journal of Business Research. RePEc:eee:jbrese:v:149:y:2022:i:c:p:824-832.

Full description at Econpapers || Download paper

2022Factors that influence manufacturer and store brand behavioral loyalty. (2022). Dawes, John. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001138.

Full description at Econpapers || Download paper

2022Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach. (2022). Audrain-Pontevia, Anne-Franoise ; Hombourger-Bars, Sabrina ; Errajaa, Karim. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001801.

Full description at Econpapers || Download paper

2022Too many cooks spoil the broth? Number of promotional gifts and impact on consumer choice. (2022). Sahay, Arvind ; Tatavarthy, Aruna Divya ; Kumari, Rashmi . In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:69:y:2022:i:c:s096969892200176x.

Full description at Econpapers || Download paper

2022Consequences of personalized product recommendations and price promotions in online grocery shopping. (2022). Laukkanen, Tommi ; Dhir, Amandeep ; Luongo, Milena ; Hallikainen, Heli. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922001813.

Full description at Econpapers || Download paper

2022Omnichannel retail operations with mixed fulfillment strategies. (2022). Zhong, Ning ; Li, Xiangyong ; Yang, LU. In: International Journal of Production Economics. RePEc:eee:proeco:v:254:y:2022:i:c:s0925527322001918.

Full description at Econpapers || Download paper

2022.

Full description at Econpapers || Download paper

2022Developing a Sustainable Omnichannel Strategic Framework toward Circular Revolution: An Integrated Approach. (2022). Ikram, Muhammad ; Yein, Tuba. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:18:p:11578-:d:915630.

Full description at Econpapers || Download paper

2022.

Full description at Econpapers || Download paper

2022The Effect of the COVID-19 Pandemic on the Mobile Messaging Application Among Millennials in Public Universities in Malaysia. (2022). Hashim, Nor Hazlina ; Mohamad, Wan Normila. In: International Journal of Enterprise Information Systems (IJEIS). RePEc:igg:jeis00:v:18:y:2022:i:1:p:1-21.

Full description at Econpapers || Download paper

2022Generating loyalty towards fast fashion stores: a cross-generational approach based on store attributes and socio-environmental responsibility. (2022). Bbu, Raluca ; Pop, Anna-Rebeka ; Campian, Veronica ; Dabija, Dan-Cristian. In: Oeconomia Copernicana. RePEc:pes:ieroec:v:13:y:2022:i:3:p:891-934.

Full description at Econpapers || Download paper

2022Robots in retail: Rolling out the Whiz. (2022). Onzo, Naoto ; Fukawa, Nobuyuki ; Rindfleisch, Aric. In: AMS Review. RePEc:spr:amsrev:v:12:y:2022:i:3:d:10.1007_s13162-022-00240-4.

Full description at Econpapers || Download paper

2022How robots will affect the future of retailing. (2022). Grewal, Dhruv ; Guha, Abhijit. In: AMS Review. RePEc:spr:amsrev:v:12:y:2022:i:3:d:10.1007_s13162-022-00241-3.

Full description at Econpapers || Download paper

2022Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience. (2022). Okazaki, Shintaro ; Li, Hairong ; Liu-Thompkins, Yuping. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:50:y:2022:i:6:d:10.1007_s11747-022-00892-5.

Full description at Econpapers || Download paper

2022The future of digital technologies in marketing: A conceptual framework and an overview. (2022). Plangger, Kirk ; Grewal, Dhruv ; Ruyter, KO ; Tucker, Catherine. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:50:y:2022:i:6:d:10.1007_s11747-022-00906-2.

Full description at Econpapers || Download paper

2022The Use of Partial Least Squares Structural Equation Modeling and Complementary Methods in International Management Research. (2022). Gudergan, Siegfried P ; Ringle, Christian M ; Hauff, Sven ; Richter, Nicole F. In: Management International Review. RePEc:spr:manint:v:62:y:2022:i:4:d:10.1007_s11575-022-00475-0.

Full description at Econpapers || Download paper

2022Omnichannel environment — phenomena, processes and the directions of change. (2022). Beata, Gotwald ; Gregor, Bogdan. In: Marketing of Scientific and Research Organizations. RePEc:vrs:mosaro:v:46:y:2022:i:4:p:17-42:n:6.

Full description at Econpapers || Download paper

2022The smart green nudge: Reducing product returns through enriched digital footprints & causal machine learning. (2022). Hinz, Oliver ; Jagow, Johanna ; von Zahn, Moritz ; Bauer, Kevin ; Mihale-Wilson, Cristina ; Speicher, Max. In: SAFE Working Paper Series. RePEc:zbw:safewp:363.

Full description at Econpapers || Download paper

Recent citations received in 2021
YearCiting document
2021.

Full description at Econpapers || Download paper

2021Dynamic effects of store promotions on purchase conversion: Expanding technology applications with innovative analytics. (2021). Inostroza-Quezada, Ignacio E ; Epstein, Leonardo D ; Choi, Chan S ; Goodstein, Ronald C. In: Journal of Business Research. RePEc:eee:jbrese:v:128:y:2021:i:c:p:279-289.

Full description at Econpapers || Download paper

2021What factors moderate the effect of assortment reduction on store switching? Insights and implications for grocery brands. (2021). Martinez-Lopez, Francisco J ; Gazquez-Abad, Juan Carlos ; Sethuraman, Raj. In: Journal of Business Research. RePEc:eee:jbrese:v:133:y:2021:i:c:p:98-115.

Full description at Econpapers || Download paper

2021The effect of smart and connected products on consumer brand choice concentration. (2021). Xu, Qian ; Liang, Yongheng ; Jin, Liyin. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:163-172.

Full description at Econpapers || Download paper

2021Artificial intelligence: The light and the darkness. (2021). Schweiger, Elisa B ; Satornino, Cinthia B ; Guha, Abhijit ; Grewal, Dhruv. In: Journal of Business Research. RePEc:eee:jbrese:v:136:y:2021:i:c:p:229-236.

Full description at Econpapers || Download paper

2021Does sustainability sell? The impact of sustainability claims on the success of national brands’ new product introductions. (2021). Verhoef, Peter C ; Risselada, Hans ; van Doorn, Jenny. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:182-193.

Full description at Econpapers || Download paper

2021The impact of weather on consumer behavior and retail performance: Evidence from a convenience store chain in China. (2021). Song, Yan ; Cao, Shasha ; Tian, Xin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001491.

Full description at Econpapers || Download paper

2021Retailers with traits of consumer: Exploring the existence and antecedents of brand loyalty in small unorganized retailers. (2021). Chamola, Pankaj ; Dugar, Anurag. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002010.

Full description at Econpapers || Download paper

2021Retailer Marketing Communications in the Digital Age: Getting the Right Message to the Right Shopper at the Right Time. (2021). Bodapati, Anand V ; Villanova, Daniel ; Hatfield, Cheryl ; Brandon, Renee ; Ho, Henry ; Suri, Rajneesh ; Kushwaha, Tarun ; Goodstein, Ronald C ; Tsiros, Michael ; Puccinelli, Nancy M. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:116-132.

Full description at Econpapers || Download paper

2021How Technology is Changing Retail. (2021). Kalyanam, Kirthi ; Shankar, Venkatesh ; Waddoups, Rand ; Bull, J S ; Hennessey, John ; Douglass, Tom ; Tirunillai, Seshadri ; Golmohammadi, Alireza ; Setia, Pankaj. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:13-27.

Full description at Econpapers || Download paper

2021Navigating the Retailing Frontier through Academic and Practitioner Collaboration. (2021). Grewal, Dhruv ; Gauri, Dinesh K. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:2-5.

Full description at Econpapers || Download paper

2021How artificial intelligence will affect the future of retailing. (2021). Grewal, Dhruv ; Guha, Abhijit ; Hawkins, Gary ; Hegde, Dinesh R ; Moustafa, Rida ; Jung, Hyunseok ; Schneider, Matthew J ; Haenlein, Michael ; Kopalle, Praveen K. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:28-41.

Full description at Econpapers || Download paper

2021Strategizing Retailing in the New Technology Era. (2021). Gauri, Dinesh K ; Grewal, Dhruv ; Sethuraman, Raj ; Roggeveen, Anne L. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:1:p:6-12.

Full description at Econpapers || Download paper

2021The strategic drivers of drop-shipping and retail store sales for seasonal products. (2021). Bhaskaran, Sreekumar R ; Gauri, Dinesh K ; Namin, Aidin ; Sodero, Annibal C. In: Journal of Retailing. RePEc:eee:jouret:v:97:y:2021:i:4:p:561-581.

Full description at Econpapers || Download paper

2021Smart mirror fashion technology for the retail chain transformation. (2021). Hasan, Rajibul ; Islam, Nazrul ; Rahman, Mizan ; Ogunjimi, Ayotunde. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005515.

Full description at Econpapers || Download paper

2021Private-brand introduction and investment effect on online platform-based supply chains. (2021). Chen, Xiaohong ; Hu, Junhua ; Liu, Yongmei. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:155:y:2021:i:c:s1366554521002568.

Full description at Econpapers || Download paper

2021.

Full description at Econpapers || Download paper

2021.

Full description at Econpapers || Download paper

2021E-Commerce Calls for Cyber-Security and Sustainability: How European Citizens Look for a Trusted Online Environment. (2021). Settembre Blundo, Davide ; Gonzalez-Sanchez, Rocio ; Dadamo, Idiano ; Settembre-Blundo, Davide ; Medina-Salgado, Maria Sonia. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:12:p:6752-:d:575174.

Full description at Econpapers || Download paper

2021Consolidating Unorganised Retail Businesses through Digital Platforms: Implications for Achieving the UN Sustainable Development Goals. (2021). Wood, Jacob ; Mukherjee, Malobi. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:12031-:d:669263.

Full description at Econpapers || Download paper

2021Reviewer Experience vs. Expertise: Which Matters More for Good Course Reviews in Online Learning?. (2021). Wang, Shan ; Du, Zhao. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:12230-:d:672992.

Full description at Econpapers || Download paper

2021Application of the DEMATEL Model for Assessing IT Sector’s Sustainability. (2021). Peleckis, Kstutis. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:24:p:13866-:d:703226.

Full description at Econpapers || Download paper

2021Sensory Marketing during COVID-19 - Creating a Multisensory Experience for Online Shopping. (2021). Platon, Otilia-Elena. In: Global Economic Observer. RePEc:ntu:ntugeo:vol9-iss2-127-132.

Full description at Econpapers || Download paper

2021A tribute to our heroes and thoughts about collaborative relationships. (2021). Krishen, Anjala S ; Petrescu, Maria. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:9:y:2021:i:2:d:10.1057_s41270-021-00111-0.

Full description at Econpapers || Download paper

2021Retail service innovations and their impact on retailer shareholder value: evidence from an event study. (2021). Braak, Anne Ter ; Vuegen, Maya ; Breugelmans, Els ; Lamey, Lien. In: Journal of the Academy of Marketing Science. RePEc:spr:joamsc:v:49:y:2021:i:4:d:10.1007_s11747-021-00777-z.

Full description at Econpapers || Download paper