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The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2025-01-21 17:37:07]
5 Years H Index
28
Impact Factor (IF)
0.79
5 Years IF
0.72
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1997 0 0.24 0.03 0 39 39 168 1 1 0 0 0 1 0.03 0.11
1998 0 0.28 0.02 0 56 95 179 2 3 39 39 0 2 0.04 0.13
1999 0.04 0.31 0.03 0.04 49 144 206 4 7 95 4 95 4 1 25 0 0.15
2000 0.07 0.36 0.07 0.08 51 195 165 13 20 105 7 144 11 0 0 0.16
2001 0.06 0.39 0.04 0.04 20 215 88 8 28 100 6 195 8 0 0 0.17
2002 0.03 0.41 0.06 0.04 22 237 70 10 42 71 2 215 9 0 0 0.21
2003 0.12 0.44 0.08 0.08 53 290 301 23 65 42 5 198 15 0 2 0.04 0.22
2004 0.11 0.49 0.1 0.09 51 341 306 34 99 75 8 195 17 1 2.9 7 0.14 0.22
2005 0.09 0.51 0.07 0.08 56 397 341 28 127 104 9 197 15 3 10.7 0 0.24
2006 0.09 0.51 0.09 0.09 70 467 295 43 171 107 10 202 18 9 20.9 1 0.01 0.23
2007 0.07 0.46 0.1 0.13 126 593 373 61 232 126 9 252 32 10 16.4 0 0.2
2008 0.1 0.49 0.14 0.15 207 800 489 112 344 196 20 356 53 22 19.6 0 0.23
2009 0.04 0.48 0.13 0.1 132 932 342 124 468 333 13 510 51 18 14.5 4 0.03 0.24
2010 0.12 0.48 0.15 0.13 135 1067 66 160 628 339 42 591 76 30 18.8 0 0.21
2011 0.07 0.52 0.18 0.13 76 1143 69 209 837 267 20 670 85 17 8.1 2 0.03 0.24
2012 0.05 0.52 0.18 0.14 34 1177 150 215 1053 211 10 676 92 2 0.9 0 0.22
2013 0.08 0.56 0.21 0.12 104 1281 424 263 1316 110 9 584 71 7 2.7 3 0.03 0.24
2014 0.2 0.55 0.19 0.13 75 1356 298 257 1573 138 27 481 62 32 12.5 6 0.08 0.23
2015 0.23 0.55 0.22 0.15 56 1412 279 304 1877 179 41 424 65 13 4.3 4 0.07 0.23
2016 0.3 0.52 0.24 0.25 46 1458 138 343 2220 131 39 345 87 26 7.6 3 0.07 0.21
2017 0.2 0.54 0.24 0.32 52 1510 167 361 2581 102 20 315 101 25 6.9 0 0.22
2018 0.23 0.55 0.26 0.35 60 1570 240 402 2983 98 23 333 116 7 1.7 4 0.07 0.23
2019 0.25 0.56 0.24 0.32 57 1627 249 395 3379 112 28 289 93 0 13 0.23 0.23
2020 0.62 0.67 0.31 0.54 59 1686 357 520 3899 117 73 271 147 0 25 0.42 0.32
2021 1.31 0.79 0.39 0.92 52 1738 221 681 4580 116 152 274 252 0 28 0.54 0.29
2022 1.23 0.83 0.35 0.9 48 1786 133 626 5206 111 137 280 252 0 16 0.33 0.25
2023 1.48 0.82 0.39 1.17 47 1833 30 709 5915 100 148 276 323 8 1.1 8 0.17 0.23
2024 0.79 0.23 0.72 41 1874 4 438 6353 95 75 263 189 0 5 0.12
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
11997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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110
22003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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64
32015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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62
42003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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60
52018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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57
62014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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52
72013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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52
82009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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51
92009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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51
101998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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51
112020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Liangqiang, LI ; Kulbo, Nora Bakabbey ; Jiaming, Fang ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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50
122003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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48
132004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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48
142020Service robot implementation: a theoretical framework and research agenda. (2020). Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Schepers, Jeroen. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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48
15Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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46
161999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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38
172007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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38
182012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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37
192005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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36
202008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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34
212008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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32
222019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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32
232004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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32
242007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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31
252020The impact of live video streaming on online purchase intention. (2020). Luo, Cheng ; Wang, Alan G ; Qin, Fang ; Zhang, Min. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681.

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31
262005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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30
272000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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30
282007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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28
292006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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28
302009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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28
312008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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28
322005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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26
332008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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26
342020COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; KAYAOGLU, Aysegul . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931.

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26
352017Impact of customer experience on loyalty: a multichannel examination. (2017). Brun, Isabelle ; Berthiaume, Bilitis ; Ricard, Line ; Rajaobelina, Lova. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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25
362014Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Jager, Angela ; Biege, Sabine ; Borowiecki, Martin ; Lay, Gunter . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23.

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24
372006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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24
382007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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24
392020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Ali, Moazzam ; Usman, Muhammad ; Akhtar, Muhammad Nadeem. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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23
402000Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow. (2000). CULLEN, ANNE MARIE ; Nickson, Dennis ; Warhurst, Chris ; WITZ, ANNE . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:1-18.

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23
412022Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513.

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23
422014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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23
432007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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23
442005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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23
45The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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22
462004Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Sipahioglu, Mehmet A. ; Phillips, Paul A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51.

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21
472021Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Kulbo, Nora Bakabbey ; Asare, Andy Ohemeng ; Fang, Jiaming ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786.

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21
482004Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36.

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21
492011An overview of the service industries future (priorities: linking past and future). (2011). Soriano, Domingo Ribeiro ; Huarng, Kun-Huang ; Parellada, Francesc Sole . In: The Service Industries Journal. RePEc:taf:servic:v:31:y:2011:i:1:p:1-6.

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20
502016Brand attachment and customer citizenship behaviors. (2016). Cheng, Jui-Chang ; Yang, Ya-Fang ; Yen, Chang-Hua ; Luo, She-Juang. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277.

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20
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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28
22020Service robot implementation: a theoretical framework and research agenda. (2020). Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Schepers, Jeroen. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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22
32022Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513.

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22
42020The impact of live video streaming on online purchase intention. (2020). Luo, Cheng ; Wang, Alan G ; Qin, Fang ; Zhang, Min. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681.

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21
52015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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19
62021Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Kulbo, Nora Bakabbey ; Asare, Andy Ohemeng ; Fang, Jiaming ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786.

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17
72022Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320.

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16
82003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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15
92022Green human resource management in service industries: the construct, antecedents, consequences, and outlook. (2022). Bayighomog, Steven W ; Tanova, Cem. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:412-452.

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14
102019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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13
112021The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective. (2021). Said, Emanuel ; Canhoto, Ana Isabel ; Castillo, Daniela. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:900-925.

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13
122021A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199.

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11
132016Brand attachment and customer citizenship behaviors. (2016). Cheng, Jui-Chang ; Yang, Ya-Fang ; Yen, Chang-Hua ; Luo, She-Juang. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277.

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10
142020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Liangqiang, LI ; Kulbo, Nora Bakabbey ; Jiaming, Fang ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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10
152020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Ali, Moazzam ; Usman, Muhammad ; Akhtar, Muhammad Nadeem. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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10
162012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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9
172021Ethical issues in service robotics and artificial intelligence. (2021). Belk, Russell. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:860-876.

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8
182018The interrelationships between relationship marketing constructs and customer engagement dimensions. (2018). Petzer, Danil Johannes ; van Tonder, Estelle. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:13-14:p:948-973.

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8
192014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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8
202021Artificial intelligence acceptance in services: connecting with Generation Z. (2021). Peri, Marko ; Vitezi, Vanja. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:926-946.

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8
212013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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8
222017Impact of customer experience on loyalty: a multichannel examination. (2017). Brun, Isabelle ; Berthiaume, Bilitis ; Ricard, Line ; Rajaobelina, Lova. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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8
232021Resilience building in service firms during and post COVID-19. (2021). Jahromi, Melissa Farboudi ; Huang, Arthur. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167.

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7
242019Unraveling refugee entrepreneurship and its role in integration: empirical evidence from the hospitality industry. (2019). Alrawadieh, Zaid ; Shneikat, Belal. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:9-10:p:741-761.

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7
252008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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261997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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272021Artificial intelligence in services: current trends, benefits and challenges. (2021). Flavián, Carlos ; Casalo, Luis V ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:853-859.

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282022Characteristics and roles of streamers in e-commerce live streaming. (2022). Ren, AI ; Li, Xiaodong ; Huang, Chaoying ; Zhang, Shengliang. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:13-14:p:1001-1029.

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7
292021Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook. (2021). Koseoglu, Mehmet Ali ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:734-766.

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302021Evolving impacts of COVID-19 vaccination intentions on travel intentions. (2021). Ekinci, Yuksel ; Williams, Nigel ; Can, Ali Selcuk ; Gursoy, Dogan. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:719-733.

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6
312017From mandatory to voluntary: consumer cooperation and citizenship behaviour. (2017). Tsai, Ching-Yi Daphne ; Huang, Stephen Chi-Tsun ; Wu, Shih-Hao. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:521-543.

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322021Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. (2021). Ryu, Kisang ; Hussain, Kashif ; Amin, Muslim ; Dogan, Seden ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:58-83.

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332017Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Narteh, Bedman ; Amoh, Simon ; Mahmoud, Mahmoud Abdulai. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447.

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342021Relational bonds, customer engagement, and service quality. (2021). Wang, Shih-Ju ; Huang, Heng-Chiang ; Chang, Chia-Wen ; Lee, Han. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:330-354.

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352015Business incubation: innovative services in an entrepreneurship ecosystem. (2015). Cuadrado-Roura, Juan ; Blanco, Francisco J ; Fernandez, Teresa M. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:14:p:783-800.

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362014Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Jager, Angela ; Biege, Sabine ; Borowiecki, Martin ; Lay, Gunter . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23.

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372017Business models for the service transformation of industrial firms. (2017). Adrodegari, Federico ; Saccani, Nicola. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:1:p:57-83.

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382022Communication and the role of third-party endorsement in social crowdfunding. (2022). Monfort, Abel ; de Crescenzo, Veronica ; Ribeiro-Navarrete, Samuel ; Felicio, Jose Augusto. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:9-10:p:770-797.

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392022Theories, constructs, and methodologies to study COVID-19 in the service industries. (2022). Gao, Lily ; Cambra-Fierro, Jesus ; Patricio, Lia ; Melero-Polo, Iguacel. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:551-582.

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402016How context shapes value co-creation: spectator experience of sport events. (2016). Horbel, Chris ; Wilson, Bradley ; Woratschek, Herbert ; Popp, Bastian. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:11-12:p:510-531.

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5
412019Measuring customer experience in service: A systematic review. (2019). Kato, Heitor Takashi ; Bomfim, Emerson Luiz ; Beauchamp, Tiziana Brenner ; Bueno, Eduardo Veiga. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:11-12:p:779-798.

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422013Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. (2013). Seck, Anne Marianne ; Philippe, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:6:p:565-579.

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432021Ethical leadership and knowledge hiding: an intervening and interactional analysis. (2021). Usman, Muhammad ; Ali, Moazzam ; Anser, Muhammad Khalid ; Yousaf, Zahid ; Tauheed, Muhammad Luqman. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:307-329.

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442008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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5
452007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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5
461999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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472022The attribution effects of CSR motivations on brand advocacy: psychological distance matters!. (2022). Lahuerta-Otero, Eva ; Aljarah, Ahmad ; Ibrahim, Blend ; Dalal, Bassam ; al Jarah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:583-605.

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482020COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; KAYAOGLU, Aysegul . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931.

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492019Investigating the effects of tourist engagement on satisfaction and loyalty. (2019). Jaafar, Mastura ; Schuberth, Florian ; Rasoolimanesh, Mostafa S. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:559-574.

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5
502018Exploring antecedents of customer citizenship behaviors in services. (2018). Choi, Laee ; Lotz, Sherry L. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:9-10:p:607-628.

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Citing documents used to compute impact factor: 75
YearTitle
2024How do the news media, academia, and the public view the metaverse? Evidence from South Korea. (2024). Kim, Bumsoo. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006650.

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2024Shaping Brand Loyalty through Social Media Influencers: The Mediating Role of Follower Engagement and Social Attractiveness. (2024). Islam, Tahir ; Ahmed, Suhaib ; Ghaffar, Abdul. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241242928.

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2024Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness. (2024). Mai, Nguyen Thi ; Tam, Do Uyen. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00565-z.

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2024
2024
2024Optimizing service encounters through mascot-like robot with a politeness strategy. (2024). Song, Mengmeng ; Zhang, Huixian. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001607.

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2024
2024How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model. (2024). Wang, Yao-Chin ; Chang, Kuo-Chien ; Cheng, Yi-Sung. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00572-0.

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2024Relationships Among Supervisors€™ Authentic Leadership, Ostracism, Perceived Supervisor€™s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores. (2024). Ji, Seonggoo ; Jan, Ihsan Ullah. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241252488.

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2024
2024Influence of Virtual Live Streamers’ Credibility on Online Sales Performance. (2024). Ji, Xiaowei. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:3:p:21582440241271171.

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2024Is livestream shopping conceptually New? a comparative literature review of livestream shopping and TV home shopping research. (2024). Chong, Sze Man ; Chenn, Ashley ; Ki, Chung-Wha. In: Journal of Business Research. RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296324000080.

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2024Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective. (2024). Sun, Hua ; Wu, Zhiqiang ; Qi, Guijie ; Yao, Ruiqi ; Sheng, Dongfang. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001681.

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2024An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors. (2024). Zhao, Haipeng ; Rasiah, Rajah ; Yi, NI ; Zhou, Shuai ; Mo, Zile. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001656.

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2024
2024The blame shift: Robot service failures hold service firms more accountable. (2024). Kim, Woojin ; Jeon, Yongwoog Andy ; Ryoo, Yuhosua. In: Journal of Business Research. RePEc:eee:jbrese:v:171:y:2024:i:c:s0148296323007191.

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2024Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective.. (2024). Almoraish, Ahmed ; Shehawy, Yasser Moustafa ; Agag, Gomaa ; Abdo, Said Shabban ; Labben, Thouraya Gherissi ; Lababdi, Houyem Chaib ; Eid, Riyad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004149.

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2024Thirty Years of Research and Methodologies in Value Co-Creation and Co-Design. (2024). Bacca-Acosta, Jorge ; Avila-Garzon, Cecilia. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:6:p:2360-:d:1355838.

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2024Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator. (2024). Ting, Ding Hooi ; Shamim, Amjad ; Khan, Imran ; Amin, Muhammad ; Abbasi, Amir Zaib ; Jan, Amin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001152.

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2024
2024“Articulating Cognizance About What to Hide What not: Insights into Why and When Ethical Leadership Regulates Employee Knowledge-Hiding Behaviors. (2024). Shafique, Muhammad Aamir ; Usman, Muhammad ; Ali, Moazzam ; Mughal, Farooq. In: Journal of Business Ethics. RePEc:kap:jbuset:v:190:y:2024:i:4:d:10.1007_s10551-023-05426-9.

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2024
2024Impact mechanisms and spatial and temporal evolution of digital economy and green innovation: A perspective based on regional collaboration within urban agglomerations. (2024). Wang, Yongqi ; Shahzad, Umer ; Mallek, Sabrine ; Li, Meng ; Bai, Dongbei. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:207:y:2024:i:c:s0040162524004116.

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2024Green Motivation for Responsible Innovation: Empirical Evidence from the Chinese Construction Industry. (2024). Haron, Syarmila Hany ; Chen, Chuhan. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10805-:d:1540297.

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2024Low-Carbon Transformational Leadership: Conceptualization, Measurement, and Its Impact on Innovation Outcomes. (2024). Huang, Haixia ; Zhang, Hongsi. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10844-:d:1541416.

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2024Impact of Environmental Management on Sustainable Performance of Pakistani Entrepreneurial Firms: The Mediating Role of Green Product Innovation and the Moderating Effect of Transformational Leadership. (2024). Asad, Muzaffar. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10935-:d:1543086.

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2024Eco-innovation in Waste Recycling Industry in Ghana: Modeling the Upper Echelon Behavioral Drivers of Grass Root Innovation Among SEED Award Winners. (2024). Dorcas, Kouame Dangui ; Celestin, Bekolo Ngoa. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440231198151.

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2024Being Happy Pays Off! Positive Affect Shaping Employee Creativity in the Hospitality Industry Through the Lens of Broaden-and-Build Theory. (2024). Mashkoor, Maria ; Muhammad, Lakhi. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241259691.

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2024Green human resource management: A comprehensive investigation using bibliometric analysis. (2024). Dubey, Richa Singh ; Shah, Priya ; Misra, Saurabh ; Rai, Shashikant. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:31:y:2024:i:1:p:31-53.

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2024.

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2024
2024Green Human Resources Management and Green Performance: A Mediation–Moderation Mechanism for Green Innovation and Green Knowledge Sharing. (2024). Makumbe, William. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:24:p:10849-:d:1541482.

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2024Forecasting Bitcoin prices using artificial intelligence: Combination of ML, SARIMA, and Facebook Prophet models. (2024). Khaled, Djebbouri ; Tiwari, Sunil ; Cheng, Jiyang ; Shahzad, Umer ; Mahendru, Mandeep. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006236.

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2024What is going on with studies on financial speculation? Evidence from a bibliometric analysis. (2024). Vizuete-Luciano, Emili ; Guillen-Pujadas, Miguel ; Alaminos, David ; Merigo, Jose Maria. In: International Review of Economics & Finance. RePEc:eee:reveco:v:89:y:2024:i:pb:p:429-445.

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2024MetaMoney: Exploring the intersection of financial systems and virtual worlds. (2024). Lucey, Brian M ; Sureka, Riya ; Kumar, Satish ; Lim, Weng Marc ; Vigne, Samuel ; Dowling, Michael. In: Research in International Business and Finance. RePEc:eee:riibaf:v:68:y:2024:i:c:s0275531923003215.

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2024The role of business and management in driving the sustainable development goals (SDGs): Current insights and future directions from a systematic review. (2024). Sareen, Monica ; Lim, Weng Marc ; Kumar, Satish ; Mahajan, Ritika. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:5:p:4493-4529.

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2024
2024
2024How to combine and clean bibliometric data and use bibliometric tools synergistically: Guidelines using metaverse research. (2024). Lim, Weng Marc ; Kumar, Satish ; Donthu, Naveen. In: Journal of Business Research. RePEc:eee:jbrese:v:182:y:2024:i:c:s0148296324002649.

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2024Bibliometric review of research on economic complexity: current trends, developments, and future research directions. (2024). Daoud, Nejla Ould ; Shahmoradi, Behrooz. In: Economia e Politica Industriale: Journal of Industrial and Business Economics. RePEc:spr:epolin:v:51:y:2024:i:4:d:10.1007_s40812-024-00298-0.

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2024Financial inclusion and sustainable development: A review and research agenda. (2024). Daoud, Nejla Ould. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00269-5.

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2024Workplace Ostracism and Helping Behavior: A Cross-Level Investigation. (2024). Yuan, Chuqin ; Huang, Wenyuan. In: Journal of Business Ethics. RePEc:kap:jbuset:v:190:y:2024:i:4:d:10.1007_s10551-023-05430-z.

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2024High Task Performers Reduce Labor: A Self-Consistency Model of Organizational Exploitation. (2024). Liu, Xinyu ; Ye, Yijiao ; Wu, Long-Zeng ; Le, Jiaqi. In: Asia Pacific Journal of Management. RePEc:kap:asiapa:v:41:y:2024:i:3:d:10.1007_s10490-023-09886-5.

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2024
2024
2024Deciphering technological contributions of visibility and interactivity to website atmospheric and customer stickiness in AI-driven websites: The pivotal function of online flow state. (2024). Zhang, Kaige ; Ruan, Yang ; Pang, Hua. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000912.

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2024The positive effect of artificial intelligence technology transparency on digital endorsers: Based on the theory of mind perception. (2024). Qiu, Xingyi ; Wang, Xiaoyi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000730.

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2024Social validation, reciprocation, and sustainable orientation: Cultivating “clean†codes of conduct through social influence. (2024). Folwarczny, Micha ; Otterbring, Tobias. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003636.

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2024
2024
2024S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing. (2024). Ahmad, Farooq ; Abid, Muhammad Farrukh ; Shamim, Amjad. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300423x.

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2024The Impact of Eco-Friendly Practices on Generation Z’s Green Image, Brand Attachment, Brand Advocacy, and Brand Loyalty in Coffee Shop. (2024). Jeon, Hyeon-Mo ; Ko, Ju-Hee. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:8:p:3126-:d:1372647.

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2024Enhance understandings of Online Food Deliverys service quality with online reviews. (2024). Teo, Chee-Chong ; Wong, Yiik Diew ; Ma, Bohao ; Wang, Ziyan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003399.

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2024CSR of stock markets companies and customers purchase intentions: An empirical analysis in Spain. (2024). Fernndez-Muoz, Juan Jos ; Topa, Gabriela ; Herrador-Alcaide, Teresa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001668.

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2024Does corporate ESG, an essential factor for overcoming the climate crisis, affect sustainability: The effects of psychological distance and purchase intention. (2024). Lee, Hyuck Jin. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:8:p:8747-8758.

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2024The value of self-determination theory in marketing studies: Insights from the application of PLS-SEM and NCA to anti-food waste apps. (2024). Magno, Francesca ; Cassia, Fabio. In: Journal of Business Research. RePEc:eee:jbrese:v:172:y:2024:i:c:s0148296323008135.

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2024Decoding organisational attractiveness: a fuzzy multi-criteria decision-making approach. (2024). Vatankhah, Sanaz ; Roodbari, Hamid ; Rahimi, Roya ; Oraee, Atrina. In: LSE Research Online Documents on Economics. RePEc:ehl:lserod:125943.

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2024Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach. (2024). Chakraborty, Shibashish ; Soren, Anup Anurag. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003259.

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2024
2024Ethically transformative experiences in hotels. (2024). Kirillova, Ksenia ; Kuokkanen, Henri. In: Annals of Tourism Research. RePEc:eee:anture:v:105:y:2024:i:c:s0160738323001822.

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2024Self-Employed Workers and the Achievement of the 2030 Agenda for Sustainable Development: An Overview of Their Social Benefit Entitlements across 31 European Countries. (2024). Nistor, George Cristian ; Williams, Colin C ; Horodnic, Ioana Alexandra ; Macu-Zaharia, Mara. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:7:p:2625-:d:1362135.

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2024Customer experience quality with social robots: Does trust matter?. (2024). Sadeque, Saalem ; Singh, Gaganpreet ; Roy, Sanjit K ; Gruner, Richard L. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523007175.

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2024
Recent citations
Recent citations received in 2024
YearCiting document
2024The automated sustainability auditor: Does artificial intelligence curtail greenwashing behavior in Chinese firms?. (2024). Huo, Chunhui ; Khan, Muhammad Kaleem ; Ammar, R M ; Maqsood, Umer Sahil. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:8:p:9015-9039.

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2024The phases of self in transformative experiences. (2024). Dulbecco, Maria Laura ; Neuhofer, Barbara. In: Annals of Tourism Research. RePEc:eee:anture:v:107:y:2024:i:c:s0160738324000483.

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2024Exploring High-Performance Work Systems and Sustainable Development in the Hospitality Industry. (2024). Jiang, Zih-Rong ; Wang, Chung-Jen. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:22:p:10019-:d:1522636.

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2024Influencing Path of Consumer Digital Hoarding Behavior on E-Commerce Platforms. (2024). Zhong, Linling ; Yue, Zhikun ; Zheng, Xungang ; Zhang, Shasha. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:23:p:10341-:d:1529872.

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2024

Recent citations received in 2023
YearCiting document
2023Convergence of business, innovation, and sustainability at the tipping point of the sustainable development goals. (2023). Gupta, Girish ; Voola, Ranjit ; Moyeen, Abdul ; Lim, Weng Marc ; Azmat, Fara. In: Journal of Business Research. RePEc:eee:jbrese:v:167:y:2023:i:c:s0148296323005295.

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2023Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis. (2023). Leong, Lai-Ying ; Lee, Voon-Hsien ; Hew, Jun-Jie. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002771.

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2023Key factors influencing mass willingness to use CESPs under green concept: ECOCO smart recyclers as a case study. (2023). Tang, Jia-Wei ; Kao, Ya-Ling ; Tsai, Pei-Hsuan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:195:y:2023:i:c:s004016252300481x.

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2023CSR Communication Matters! An Examination of CSR, Organisational Pride, and Task-Related Pro-Environmental Behaviour Nexus. (2023). Haris, Muhammad ; Ayub, Arslan ; Waqas, Muhammad ; Badar, Kamal ; Fatima, Tehreem. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9665-:d:1172745.

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2023Can Female Executives Enhance Organizational Resilience? Evidence from China during the COVID-19 Pandemic. (2023). Huang, JU ; Tang, Min ; Yang, Hangsheng. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:18:p:13532-:d:1236933.

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2023Impact of Green Servant Leadership in Pakistani Small and Medium Enterprises: Bridging Pro-Environmental Behaviour through Environmental Passion and Climate for Green Creativity. (2023). Abbas, Jaffar ; Aljuaid, Mohammed ; Jamshed, Kamran ; Akram, Muhammad ; Rahman, Eman Zameer ; Fahlevi, Mochammad ; Ali, Syed Haider. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14747-:d:1257624.

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2023From Green Inclusive Leadership to Green Organizational Citizenship: Exploring the Mediating Role of Green Work Engagement and Green Organizational Identification in the Hotel Industry Context. (2023). Kamel, Nancy J ; Ahmed, Howayda Said ; Hussni, Nadia Rebhi ; al Abdulathim, Majed Abdulaziz ; Abdou, Ahmed Hassan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14979-:d:1261691.

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2023

Recent citations received in 2022
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2022Developing a classification scheme of service innovation. (2022). Vinig, Tsvi ; Bossink, Bart ; Mu, YU. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000627.

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2022Journal of Behavioral and Experimental Finance: A bibliometric overview. (2022). Goyal, Nisha ; Rao, Sandeep ; Kumar, Satish. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:34:y:2022:i:c:s2214635022000181.

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2022Guidelines for advancing theory and practice through bibliometric research. (2022). Donthu, Naveen ; Kumar, Satish ; Lim, Weng Marc ; Mukherjee, Debmalya. In: Journal of Business Research. RePEc:eee:jbrese:v:148:y:2022:i:c:p:101-115.

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2022Internet Users’ Approach to HRM Portals in the Context of Sustainable Development—A Comparative Analysis of Poland and Türkiye. (2022). Atasever, Mesut ; Chmielarz, Witold ; Zborowski, Marek. In: Energies. RePEc:gam:jeners:v:15:y:2022:i:21:p:8301-:d:965201.

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2022.

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2022Mapping the Sustainable Human-Resource Challenges in Southeast Asia’s FinTech Sector. (2022). Kao, Duc-Dinh ; Wu, An-Chi. In: JRFM. RePEc:gam:jjrfmx:v:15:y:2022:i:7:p:307-:d:861911.

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2022.

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2022Innovation Research in Tourism and Hospitality Field: A Bibliometric and Visualization Analysis. (2022). Dogru, Tarik ; Aydin, Ekrem ; Iik, Cem ; Karagoz, Deniz ; Sirakaya-Turk, Ercan ; Rehman, Abdul. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:13:p:7889-:d:850559.

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2022Abusive Supervision Impact on Employees’ Creativity: A Mediated-Moderated Perspective. (2022). Shahzad, Farrukh ; Ali, Shahab ; Hussain, Iftikhar ; Sun, LI ; Fareed, Zeeshan ; Wan, Yong ; Irfan, Muhammad. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:14:p:8648-:d:862999.

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2022Study on the Evaluation of Green Technology Innovation Efficiency and Its Influencing Factors in the Central Plains City Cluster of China. (2022). Xue, Guizhi ; Liu, Chenguang ; Yang, Yali ; Fu, Wensi ; Dong, XU. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:17:p:11012-:d:905895.

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2022Virtual Immersive Platforms as a Strategic Innovative Destination Marketing Tool in the COVID-19 Era. (2022). Varelas, Sotirios. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12867-:d:936983.

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2022How Do Fresh Live Broadcast Impact Consumers’ Purchase Intention? Based on the SOR Theory. (2022). Song, Zhijie ; Liu, Chang ; Shi, Rui. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:21:p:14382-:d:961827.

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2022Employee Adversarial Growth Driven by Organizational Learning in the Chinese Pharmaceutical Industry. (2022). Nie, Ting ; Mo, Dazhuo ; Sun, Yanwei. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16946-:d:1006540.

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2022Asian business and management: review and future directions. (2022). Sahoo, Saumyaranjan ; Kumar, Satish ; Malik, Ashish ; Froese, Fabian Jintae. In: Asian Business & Management. RePEc:pal:abaman:v:21:y:2022:i:5:d:10.1057_s41291-022-00209-y.

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Recent citations received in 2021
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2021Demystifying knowledge hiding in academic roles in higher education. (2021). Bavik, Ali ; Bhattacharya, Ananya ; Creed, Andrew ; Zutshi, Ambika ; Sohal, Amrik. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:206-221.

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2021The effect of employees politeness strategy and customer membership on customers perception of co-recovery and online post-recovery satisfaction. (2021). Xiao, Yan ; Su, Jiafu ; Yuan, Yafen ; Zhang, YU. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003064.

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2021The Psychology behind Knowledge Hiding in an Organization. (2021). Takahashi, Yoshi ; Rezwan, Roksana Binte. In: Administrative Sciences. RePEc:gam:jadmsc:v:11:y:2021:i:2:p:57-:d:563589.

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2021Nexus between Financial Development, Renewable Energy Consumption, Technological Innovations and CO 2 Emissions: The Case of India. (2021). Nizamani, Mir Muhammad ; Ali, Minhaj ; Qayyum, Muhammad ; Jahanger, Atif. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:15:p:4505-:d:601700.

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2021.

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2021.

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2021Role of Non-Pharmaceutical Interventions for COVID-19 in Cruise Tourists’ Decision-Making Process: An Extended Model of Goal-Directed Behavior. (2021). Lee, Choong-Ki ; Youn, Hyo-Jin ; Xu, Wenjie. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5552-:d:555696.

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2021Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic. (2021). Ahn, Young-Joo ; Shokhsanam, Zoirova. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5712-:d:558054.

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2021The Effect of Abusive Supervision on Organizational Identification: A Moderated Mediation Analysis. (2021). Arici, Hasan Evrim ; Cengiz, Mustafa ; Arasli, Huseyin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8468-:d:603945.

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2021The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China. (2021). Wang, Yaxi ; Yuan, Qing ; Ge, Yuhan ; Park, Keunsoo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8633-:d:607255.

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2021The Role of Ethical Leadership in Managing Occupational Stress to Promote Innovative Work Behaviour: A Cross-Cultural Management Perspective. (2021). Yamoah, Fred A ; Ul, Adnan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9608-:d:622492.

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2021The Impact of Public-Private Partnership Investment in Energy and Technological Innovation on Ecological Footprint: The Case of Pakistan. (2021). Kirikkaleli, Dervis ; le Thanh, Tiep ; Memon, Javed Ahmed ; Chunling, LI ; Ali, Minhaj. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10085-:d:631861.

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2021Power Brand Defense Up, My Friend! Stimulating Brand Defense through Digital Content Marketing. (2021). Lahuerta-Otero, Eva ; Aljarah, Ahmad ; Sawaftah, Dima ; al Jarah, Ahmad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10266-:d:635224.

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2021A Review of Research on Tourism Industry, Economic Crisis and Mitigation Process of the Loss: Analysis on Pre, During and Post Pandemic Situation. (2021). Paiano, Annarita ; Crovella, Tiziana ; Bhuiyan, Miraj Ahmed ; Alves, Helena. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10314-:d:636112.

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2021The Effect of Food Safety-Related Attributes on Customer Satisfaction of Ready-to-Eat Foods at Hypermarkets. (2021). Wei, Yu-Ping. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10554-:d:641490.

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2021Understanding the Factors Affecting Pro-Environment Behavior for City Rail Transport Usage: Territories’ Empirical Evidence—Malaysia. (2021). Au Yong, Hui Nee ; Kalhoro, Maryam ; Spr, Charles Ramendran. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12483-:d:677251.

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2021Examining Factors Influencing COVID-19 Vaccine Tourism for International Tourists. (2021). Ractham, Peter ; Chen, Charlie ; Kaewkitipong, Laddawan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12867-:d:684173.

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2021Understanding Consumer Travel Behavior during COVID-19. (2021). Ali, Laiba ; Duan, Yachao ; Chen, Xianglan ; Ryu, Kisang. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13330-:d:693100.

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2021Antecedents of Purchase Intention at Starbucks in the Context of Covid-19 Pandemic. (2021). Song, Myungkeun ; Moon, Joonho ; Shim, Jimin ; Lee, Wonseok. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1758-:d:494820.

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2021Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Lee, Jeungsun ; Kwak, Min-Kyu. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2755-:d:510102.

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2021Green Technology Innovation, Globalization, and CO 2 Emissions: Recent Insights from the OBOR Economies. (2021). Jahanger, Atif ; Sharma, Ridhima ; Zhu, Nanli ; Li, Xiaoping ; Bilal, Ahmer. In: Sustainability. RePEc:gam:jsusta:v:14:y:2021:i:1:p:236-:d:711741.

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2021Government Agency Product Endorsements and Stock Valuations: A COVID-19 Event Study. (2021). Schaub, Mark. In: International Journal of Economics and Finance. RePEc:ibn:ijefaa:v:13:y:2021:i:5:p:1.

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2021Uncovering knowledge on travel behaviour during COVID-19: a convergent parallel mixed-methods study in the context of Italy. (2021). Atzeni, Marcello ; Bregoli, Ilenia ; del Chiappa, Giacomo. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00036-7.

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2021Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services. (2021). Pandey, Neeraj ; Patwardhan, Avadhut Arun. In: International Journal of Global Business and Competitiveness. RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-021-00042-8.

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2021Tertiarization of the Economy in Russian Regions: Deindustrialization or Postindustrialization?. (2021). Zotova, M V ; Safronov, S G. In: Regional Research of Russia. RePEc:spr:rrorus:v:11:y:2021:i:3:d:10.1134_s2079970521030114.

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