Journal of Financial Services Marketing / Palgrave Macmillan
Citation Profile [Updated: 2025-04-15 08:32:09]
5 Years H Index
11
Impact Factor (IF)
0.68
5 Years IF
0.77
Data available in this
report
[Raw
data] [50 most cited papers]
[50 most relevant papers]
[cites used to compute IF]
[Recent
citations ][Frequent citing
series ] [more data in
EconPapers]
[
trace new citations] [Missing
citations? Add them now]
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Main indicators
Raw Data
| IF | AIF | CIF | IF5 | DOC | CDO | CIT | NCI | CCU | D2Y | C2Y | D5Y | C5Y | SC | %SC | CiY | II | AII | |
| 2004 | 0 | 0.49 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0.22 | |||||
| 2011 | 0 | 0.52 | 0 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0.24 | |||||
| 2012 | 1 | 0.52 | 0.33 | 1 | 1 | 3 | 0 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 100 | 0 | 0.22 | |
| 2016 | 0 | 0.52 | 0 | 0 | 28 | 31 | 54 | 2 | 0 | 2 | 0 | 0 | 0.21 | |||||
| 2017 | 0.07 | 0.54 | 0.07 | 0.1 | 23 | 54 | 45 | 4 | 6 | 28 | 2 | 29 | 3 | 2 | 50 | 1 | 0.04 | 0.21 |
| 2018 | 0.1 | 0.55 | 0.09 | 0.1 | 21 | 75 | 83 | 7 | 13 | 51 | 5 | 51 | 5 | 4 | 57.1 | 1 | 0.05 | 0.23 |
| 2019 | 0.16 | 0.56 | 0.13 | 0.15 | 8 | 83 | 24 | 11 | 24 | 44 | 7 | 72 | 11 | 1 | 9.1 | 0 | 0.22 | |
| 2020 | 0.34 | 0.68 | 0.22 | 0.23 | 9 | 92 | 75 | 20 | 44 | 29 | 10 | 80 | 18 | 3 | 15 | 0 | 0.32 | |
| 2021 | 1.24 | 0.8 | 0.79 | 0.55 | 24 | 116 | 100 | 92 | 136 | 17 | 21 | 89 | 49 | 38 | 41.3 | 12 | 0.5 | 0.29 |
| 2022 | 0.88 | 0.83 | 0.61 | 0.65 | 31 | 147 | 34 | 89 | 225 | 33 | 29 | 85 | 55 | 22 | 24.7 | 3 | 0.1 | 0.25 |
| 2023 | 0.65 | 0.8 | 0.61 | 0.73 | 51 | 198 | 47 | 120 | 345 | 55 | 36 | 93 | 68 | 51 | 42.5 | 10 | 0.2 | 0.22 |
| 2024 | 0.68 | 1.02 | 0.72 | 0.77 | 109 | 307 | 12 | 222 | 567 | 82 | 56 | 123 | 95 | 135 | 60.8 | 12 | 0.11 | 0.27 |
| IF: | Two years Impact Factor: C2Y / D2Y |
| AIF: | Average Impact Factor for all series in RePEc in year y |
| CIF: | Cumulative impact factor |
| IF5: | Five years Impact Factor: C5Y / D5Y |
| DOC: | Number of documents published in year y |
| CDO: | Cumulative number of documents published until year y |
| CIT: | Number of citations to papers published in year y |
| NCI: | Number of citations in year y |
| CCU: | Cumulative number of citations to papers published until year y |
| D2Y: | Number of articles published in y-1 plus y-2 |
| C2Y: | Cites in y to articles published in y-1 plus y-2 |
| D5Y: | Number of articles published in y-1 until y-5 |
| C5Y: | Cites in y to articles published in y-1 until y-5 |
| SC: | selft citations in y to articles published in y-1 plus y-2 |
| %SC: | Percentage of selft citations in y to articles published in y-1 plus y-2 |
| CiY: | Cites in year y to documents published in year y |
| II: | Immediacy Index: CiY / Documents. |
| AII: | Average Immediacy Index for series in RePEc in year y |
50 most cited documents in this series
| # | Year | Title | Cited |
|---|---|---|---|
| 1 | 2020 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Srivastava, R K ; Singh, Sindhu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 33 |
| 2 | 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Santosa, Allicia Deana ; Rahmawati, Mira ; Eko, Faizal Haris ; Taufik, Nuryanti. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | 21 |
| 3 | 2018 | The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8. Full description at Econpapers || Download paper | 16 |
| 4 | 2021 | Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Ali, Liaqat ; Kaur, Simranjit ; Al-Emran, MD ; Hassan, Kabir M. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w. Full description at Econpapers || Download paper | 16 |
| 5 | 2020 | The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0. Full description at Econpapers || Download paper | 16 |
| 6 | 2016 | Online relationship marketing and affective customer commitment ââ¬â The mediating role of trust. (2016). Narteh, Bedman ; Boateng, Sheena Lovia. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5. Full description at Econpapers || Download paper | 15 |
| 7 | 2020 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Ananda, S ; al Lawati, Anis Moosa ; Devesh, Sonal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 14 |
| 8 | 2022 | Adoption of electronic banking services in India: an extension of UTAUT2 model. (2022). Choudhary, Vipin ; Yadav, Rambalak ; Chauhan, Vikas. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00095-z. Full description at Econpapers || Download paper | 14 |
| 9 | 2021 | Factors influencing individual in adopting eWallet. (2021). Alwee, Md Hasnol ; Aziyah, Hidayatul ; Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5. Full description at Econpapers || Download paper | 12 |
| 10 | 2020 | Exploring customerââ¬â¢s mobile banking experiences and expectations among generations X, Y and Z. (2020). Shams, Ghazal ; Oikarinen, Eeva-Liisa ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z. Full description at Econpapers || Download paper | 12 |
| 11 | 2018 | Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6. Full description at Econpapers || Download paper | 11 |
| 12 | 2021 | Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Haapio, Hannele ; Shaikh, Aijaz A ; Karjaluoto, Heikki ; Mero, Joel. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9. Full description at Econpapers || Download paper | 11 |
| 13 | 2017 | Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance. (2017). Lindsay, Valerie ; Harrison, Tina ; Onyia, Okey Peter ; Abu-Salim, Taghreed. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0035-4. Full description at Econpapers || Download paper | 10 |
| 14 | 2018 | Understanding credit card payment behavior among college students. (2018). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0042-0. Full description at Econpapers || Download paper | 10 |
| 15 | 2018 | The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7. Full description at Econpapers || Download paper | 9 |
| 16 | 2016 | Customersââ¬â¢ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2. Full description at Econpapers || Download paper | 8 |
| 17 | 2018 | The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x. Full description at Econpapers || Download paper | 7 |
| 18 | 2016 | Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7. Full description at Econpapers || Download paper | 7 |
| 19 | 2021 | Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8. Full description at Econpapers || Download paper | 7 |
| 20 | 2019 | Demographic influences on consumer decisions in the banking sector: evidence from India. (2019). Arora, Sangeeta ; Kaur, Harpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:3:d:10.1057_s41264-019-00067-4. Full description at Econpapers || Download paper | 7 |
| 21 | 2021 | Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9. Full description at Econpapers || Download paper | 7 |
| 22 | 2023 | Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00163-y. Full description at Econpapers || Download paper | 7 |
| 23 | 2023 | Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Poggenpoel, Sloane ; Johnson, Tamryn ; Marlie, Siddeeqah ; Lappeman, James. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z. Full description at Econpapers || Download paper | 7 |
| 24 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (). Srivastava, R K ; Singh, Sindhu . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 7 | |
| 25 | 2016 | Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt. (2016). Schibrowsky, John E ; Dahl, Andrew J ; Peltier, James W. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0002-5. Full description at Econpapers || Download paper | 6 |
| 26 | 2020 | Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services. (2020). Bhatt, Kedar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00069-7. Full description at Econpapers || Download paper | 6 |
| 27 | 2018 | The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Mursid, Ali ; Usman, Usman ; Amron, Amron. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8. Full description at Econpapers || Download paper | 6 |
| 28 | 2021 | Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE. (2021). Gerth, Florian ; Muschert, Glenn ; Toufaily, Elissar ; Ramiah, Vikash. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00098-w. Full description at Econpapers || Download paper | 6 |
| 29 | 2022 | Exploring usage of mobile banking apps in the UAE: a categorical regression analysis. (2022). Pujari, Vijay ; Majumdar, Sudipa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00112-1. Full description at Econpapers || Download paper | 6 |
| 30 | 2019 | The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making. (2019). Estelami, Hooman ; Florendo, Jenna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00064-7. Full description at Econpapers || Download paper | 6 |
| 31 | 2018 | Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh. (2018). Limbu, Yam B ; A. F. M. Jalal Ahamed, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0058-5. Full description at Econpapers || Download paper | 6 |
| 32 | 2017 | Trust in financial services: the influence of demographics and dispositional characteristics. (2017). McKechnie, Sally ; Devlin, James F ; S M A Moin, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8. Full description at Econpapers || Download paper | 5 |
| 33 | 2021 | Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Sundarakani, Balan ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9. Full description at Econpapers || Download paper | 5 |
| 34 | 2016 | College students and credit card companies: Implications of attitudes. (2016). Mims, Tina C ; Rylander, David H ; Singh, Shweta. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0007-0. Full description at Econpapers || Download paper | 5 |
| 35 | 2021 | Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Rabbani, Abed G ; Heo, Wookjae ; Lee, Jaemin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y. Full description at Econpapers || Download paper | 5 |
| 36 | 2019 | Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations. (2019). Hassan, M. Kabir ; Zaher, Tarek ; Hazrul, Nik Mohd ; Hoque, Mohammad Enamul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00060-x. Full description at Econpapers || Download paper | 5 |
| 37 | 2020 | Elderly consumers and financial choices: A systematic review. (2020). Sestino, Andrea ; Amatulli, Cesare ; Guido, Gianluigi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7. Full description at Econpapers || Download paper | 5 |
| 38 | 2018 | Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products. (2018). Schlager, Tobias ; Huber, Carin . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0040-2. Full description at Econpapers || Download paper | 4 |
| 39 | 2019 | Religiosity and customer trust in financial services marketing relationships. (2019). Alhazmi, Basem Masoud. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00062-9. Full description at Econpapers || Download paper | 4 |
| 40 | 2018 | Women are scaredy-cats and men are conquerors?. (2018). Rawitzer, Heike ; Pirsch, Elisabeth ; Hari, Jurg. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0045-x. Full description at Econpapers || Download paper | 4 |
| 41 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (). Devesh, Sonal ; Ananda, S ; al Lawati, Anis Moosa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v::y::i::d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 4 | |
| 42 | 2017 | The consequences of perceived risk and objective knowledge for consumersââ¬â¢ investment behavior. (2017). Koivisto, Veera-Juulia ; Uusitalo, Outi ; Munnukka, Juha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0033-6. Full description at Econpapers || Download paper | 4 |
| 43 | 2023 | Utilization of artificial intelligence in the banking sector: a systematic literature review. (2023). Butt, Irfan ; Fares, Omar H ; Mark, Seung Hwan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00176-7. Full description at Econpapers || Download paper | 4 |
| 44 | 2016 | How the unbanked cope with financial exclusion: Evidence from Pakistan. (2016). Uusitalo, Outi ; Kamran, Sohail. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.6. Full description at Econpapers || Download paper | 4 |
| 45 | 2023 | An integrated model predicting customersâ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Singh, Nidhi ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y. Full description at Econpapers || Download paper | 4 |
| 46 | 2017 | Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. (2017). Sarpong, Frederick Asafo-Adjei ; Wilson, Alan ; Al-Shuridah, Obaid ; Frimpong, Kwabena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0037-2. Full description at Econpapers || Download paper | 4 |
| 47 | 2018 | Effects of market returns and market volatility on investor risk tolerance. (2018). Droms, William G ; Carlson, Kurt ; Hatch, Courtney Droms. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0049-6. Full description at Econpapers || Download paper | 4 |
| 48 | 2023 | Understanding customersâ usage behavior towards online banking services: an integrated riskâbenefit framework. (2023). Arora, Sangeeta ; Kaur, Simarpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00140-5. Full description at Econpapers || Download paper | 4 |
| 49 | 2021 | The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic. (2021). Rabbani, Abed ; Grable, John E ; Heo, Wookjae. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00109-w. Full description at Econpapers || Download paper | 4 |
| 50 | 2023 | Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic. (2023). Sunny, Prajod ; George, Ajimon. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00174-9. Full description at Econpapers || Download paper | 4 |
50 most relevant documents in this series (papers most cited in the last two years)
| # | Year | Title | Cited |
|---|---|---|---|
| 1 | 2020 | Understanding the intention to use mobile banking by existing online banking customers: an empirical study. (2020). Srivastava, R K ; Singh, Sindhu. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00074-w. Full description at Econpapers || Download paper | 19 |
| 2 | 2021 | Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. (2021). Santosa, Allicia Deana ; Rahmawati, Mira ; Eko, Faizal Haris ; Taufik, Nuryanti. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00104-1. Full description at Econpapers || Download paper | 18 |
| 3 | 2022 | Adoption of electronic banking services in India: an extension of UTAUT2 model. (2022). Choudhary, Vipin ; Yadav, Rambalak ; Chauhan, Vikas. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00095-z. Full description at Econpapers || Download paper | 13 |
| 4 | 2021 | Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. (2021). Ali, Liaqat ; Kaur, Simranjit ; Al-Emran, MD ; Hassan, Kabir M. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00082-w. Full description at Econpapers || Download paper | 11 |
| 5 | 2020 | Exploring customerââ¬â¢s mobile banking experiences and expectations among generations X, Y and Z. (2020). Shams, Ghazal ; Oikarinen, Eeva-Liisa ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00071-z. Full description at Econpapers || Download paper | 10 |
| 6 | 2021 | Factors influencing individual in adopting eWallet. (2021). Alwee, Md Hasnol ; Aziyah, Hidayatul ; Nurhidayah, Norzaidah ; Arine, Munirah Ajeerah ; Anshari, Muhammad . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00079-5. Full description at Econpapers || Download paper | 9 |
| 7 | 2018 | The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. (2018). Mukerjee, Kaushik . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:1:d:10.1057_s41264-018-0039-8. Full description at Econpapers || Download paper | 8 |
| 8 | 2021 | Implications of the COVID-19 pandemic on market orientation in retail banking. (2021). Haapio, Hannele ; Shaikh, Aijaz A ; Karjaluoto, Heikki ; Mero, Joel. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00099-9. Full description at Econpapers || Download paper | 8 |
| 9 | 2020 | The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry. (2020). Shams, Ghazal ; Rather, Raouf Ahmad ; Samad, Sarminah ; Rehman, Mohsin Abdur. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00070-0. Full description at Econpapers || Download paper | 7 |
| 10 | 2023 | Trust and digital privacy: willingness to disclose personal information to banking chatbot services. (2023). Poggenpoel, Sloane ; Johnson, Tamryn ; Marlie, Siddeeqah ; Lappeman, James. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00154-z. Full description at Econpapers || Download paper | 7 |
| 11 | 2023 | Moderating and mediating effect of perceived experience on merchants behavioral intention to use mobile payments services. (2023). Singh, Nidhi ; Sinha, Neena. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00163-y. Full description at Econpapers || Download paper | 7 |
| 12 | 2016 | Online relationship marketing and affective customer commitment ââ¬â The mediating role of trust. (2016). Narteh, Bedman ; Boateng, Sheena Lovia. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.5. Full description at Econpapers || Download paper | 6 |
| 13 | 2020 | What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking. (2020). Ananda, S ; al Lawati, Anis Moosa ; Devesh, Sonal. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:1:d:10.1057_s41264-020-00072-y. Full description at Econpapers || Download paper | 6 |
| 14 | 2022 | Exploring usage of mobile banking apps in the UAE: a categorical regression analysis. (2022). Pujari, Vijay ; Majumdar, Sudipa. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00112-1. Full description at Econpapers || Download paper | 6 |
| 15 | 2016 | Muslim religiosity and purchase intention of different categories of Islamic financial products. (2016). Sharma, Revti Raman ; Fam, Kim-Shyan ; Newaz, Farhana Tahmida. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:2:d:10.1057_fsm.2016.7. Full description at Econpapers || Download paper | 5 |
| 16 | 2018 | Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh. (2018). Limbu, Yam B ; A. F. M. Jalal Ahamed, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0058-5. Full description at Econpapers || Download paper | 5 |
| 17 | 2019 | The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making. (2019). Estelami, Hooman ; Florendo, Jenna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00064-7. Full description at Econpapers || Download paper | 5 |
| 18 | 2018 | The perils of overconfidence: Why many consumers fail to seek advice when they really should. (2018). Lewis, David R. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:2:d:10.1057_s41264-018-0048-7. Full description at Econpapers || Download paper | 5 |
| 19 | 2021 | The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic. (2021). Rabbani, Abed ; Grable, John E ; Heo, Wookjae. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00109-w. Full description at Econpapers || Download paper | 4 |
| 20 | 2023 | Understanding customersâ usage behavior towards online banking services: an integrated riskâbenefit framework. (2023). Arora, Sangeeta ; Kaur, Simarpreet. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00140-5. Full description at Econpapers || Download paper | 4 |
| 21 | 2018 | The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services. (2018). Mursid, Ali ; Usman, Usman ; Amron, Amron. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0055-8. Full description at Econpapers || Download paper | 4 |
| 22 | 2021 | Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Sundarakani, Balan ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9. Full description at Econpapers || Download paper | 4 |
| 23 | 2021 | Classifying potential users of live chat services and chatbots. (2021). Ricard, Line ; Rajaobelina, Lova. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-021-00086-0. Full description at Econpapers || Download paper | 4 |
| 24 | 2022 | Effects of risk tolerance, financial literacy, and financial status on retirement planning. (2022). Martin, William ; Park, Heejung. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00123-y. Full description at Econpapers || Download paper | 4 |
| 25 | 2023 | An integrated model predicting customersâ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. (2023). Singh, Nidhi ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00147-y. Full description at Econpapers || Download paper | 4 |
| 26 | 2023 | Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model. (2023). Bolar, Kartikeya ; Nambiar, Bindu K. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00139-y. Full description at Econpapers || Download paper | 4 |
| 27 | 2023 | Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic. (2023). Sunny, Prajod ; George, Ajimon. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00174-9. Full description at Econpapers || Download paper | 4 |
| 28 | 2021 | Determinants of mobile bank usage among the bank users in North India. (2021). Vishnani, Sushama ; Srivastava, Shalini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:1:d:10.1057_s41264-020-00083-9. Full description at Econpapers || Download paper | 4 |
| 29 | 2022 | Modeling the key factors influencing the adoption of mobile financial services: an interpretive structural modeling approach. (2022). Dhingra, Sanjay ; Gupta, Shelly. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:2:d:10.1057_s41264-021-00101-4. Full description at Econpapers || Download paper | 3 |
| 30 | 2021 | Criteria affecting Taiwan wealth management banks in serving high-net-worth individuals during COVID-19: a DEMATEL approach. (2021). Lin, Arthur J ; Tzeng, Gwo-Hshiung ; Huang, Sun-Weng ; Chang, Hai-Yen. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00103-2. Full description at Econpapers || Download paper | 3 |
| 31 | 2017 | The consequences of perceived risk and objective knowledge for consumersââ¬â¢ investment behavior. (2017). Koivisto, Veera-Juulia ; Uusitalo, Outi ; Munnukka, Juha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:4:d:10.1057_s41264-017-0033-6. Full description at Econpapers || Download paper | 3 |
| 32 | 2019 | Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations. (2019). Hassan, M. Kabir ; Zaher, Tarek ; Hazrul, Nik Mohd ; Hoque, Mohammad Enamul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:24:y:2019:i:1:d:10.1057_s41264-019-00060-x. Full description at Econpapers || Download paper | 3 |
| 33 | 2022 | The influence of marketing communications strategy on consumer purchasing behaviour in the financial services industry in an emerging economy. (2022). Amenuvor, Fortune Edem ; Mensah, Kobby. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00121-0. Full description at Econpapers || Download paper | 3 |
| 34 | 2018 | Customer experience in omni-channel banking services. (2018). Makkonen, Hannu ; Komulainen, Hanna. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0057-6. Full description at Econpapers || Download paper | 3 |
| 35 | 2023 | Customersâ satisfaction with fintech services: evidence from Brazil. (2023). Nossa, Silvania Neris ; Ferreira, Priscilla Maria ; Mainardes, Emerson Wagner. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00156-x. Full description at Econpapers || Download paper | 3 |
| 36 | 2023 | Negative emotions and consumer behavioural intention to adopt emerging e-banking technology. (2023). Ohman, Peter ; Abikari, Masoome ; Yazdanfar, Darush. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00172-x. Full description at Econpapers || Download paper | 3 |
| 37 | 2021 | Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence. (2021). Rabbani, Abed G ; Heo, Wookjae ; Lee, Jaemin. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00088-y. Full description at Econpapers || Download paper | 3 |
| 38 | 2016 | Customersââ¬â¢ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs. (2016). Kabadayi, Sertan . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:21:y:2016:i:3:d:10.1057_s41264-016-0005-2. Full description at Econpapers || Download paper | 3 |
| 39 | 2017 | Trust in financial services: the influence of demographics and dispositional characteristics. (2017). McKechnie, Sally ; Devlin, James F ; S M A Moin, . In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:22:y:2017:i:2:d:10.1057_s41264-017-0023-8. Full description at Econpapers || Download paper | 3 |
| 40 | 2020 | Elderly consumers and financial choices: A systematic review. (2020). Sestino, Andrea ; Amatulli, Cesare ; Guido, Gianluigi. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:25:y:2020:i:3:d:10.1057_s41264-020-00077-7. Full description at Econpapers || Download paper | 3 |
| 41 | 2023 | The effect of cashless payments on the internet and mobile banking. (2023). Chong, Lee-Lee. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:1:d:10.1057_s41264-022-00145-0. Full description at Econpapers || Download paper | 3 |
| 42 | 2021 | Creating advocates: understanding the roles of CSR and firm innovativeness. (2021). Khan, Zia ; Ali, Syed Shujaat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:2:d:10.1057_s41264-020-00084-8. Full description at Econpapers || Download paper | 3 |
| 43 | 2023 | Utilization of artificial intelligence in the banking sector: a systematic literature review. (2023). Butt, Irfan ; Fares, Omar H ; Mark, Seung Hwan. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-022-00176-7. Full description at Econpapers || Download paper | 3 |
| 44 | 2021 | Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE. (2021). Gerth, Florian ; Muschert, Glenn ; Toufaily, Elissar ; Ramiah, Vikash. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00098-w. Full description at Econpapers || Download paper | 3 |
| 45 | 2023 | What factors influence the usage of mobile banking among digital natives?. (2023). Jaafar, Johanna Abdullah ; Hakimi, Tengku Ikmal ; Abdul, Nor Azah. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00212-0. Full description at Econpapers || Download paper | 3 |
| 46 | 2023 | The transformative potential of banking service domains with the emergence of FinTechs. (2023). Amin, Mojdeh Gerami ; Hanafizadeh, Payam. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:3:d:10.1057_s41264-022-00161-0. Full description at Econpapers || Download paper | 3 |
| 47 | 2022 | Antecedents of brand loyalty in South African retail banking. (2022). Abratt, Russell ; Quaye, Emmanuel Silva ; Taoana, Mokgadi Cleopatra. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:2:d:10.1057_s41264-021-00111-2. Full description at Econpapers || Download paper | 3 |
| 48 | 2021 | Insurance-based marketing (IBM): a prevalent marketing strategy. (2021). Zwier, Sandra. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00090-4. Full description at Econpapers || Download paper | 2 |
| 49 | 2024 | Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy. (2024). Bhat, Suhail Ahmad ; Lone, Umer Mushtaq. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:1:d:10.1057_s41264-022-00183-8. Full description at Econpapers || Download paper | 2 |
| 50 | 2023 | Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals. (2023). Gunawardane, Gamini. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:2:d:10.1057_s41264-022-00148-x. Full description at Econpapers || Download paper | 2 |
Citing documents used to
compute impact factor: 56
| Year | Title | |
|---|---|---|
| 2024 | ||
| 2024 | Shifting landscape of customer preferences: analyzing internet Islamic banking satisfaction during COVID-19. (2024). Aladwani, Jassim. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-04069-z. Full description at Econpapers || Download paper | |
| 2024 | Impact of FinTech on the industrial structural transformation: Evidence from Chinas resource-based cities. (2024). Tang, Yuhong ; Zheng, Yingrong ; Dong, Hao. In: Resources Policy. RePEc:eee:jrpoli:v:91:y:2024:i:c:s0301420724002009. Full description at Econpapers || Download paper | |
| 2024 | Augmented reality and customer engagement in the context of e-banking. (2024). Mukerjee, Kaushik. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00284-6. Full description at Econpapers || Download paper | |
| 2024 | Video marketing for decentralized finance platformsâ services. (2024). Terzi, Marina C ; Reklitis, Dimitrios P ; Giannakopoulos, Nikolaos T ; Kanellos, Nikos ; Sakas, Damianos P. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00288-2. Full description at Econpapers || Download paper | |
| 2024 | Innovation Resistance of Vulnerable Workers: Focusing on Corporate Financial Performance. (2024). Kim, Cheol Young. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:3:p:21582440241271176. Full description at Econpapers || Download paper | |
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| 2024 | Open banking on the horizon: a scientometric analysis and research agenda. (2024). Prashaant, Anu ; Khurana, Reema ; Gupta, Rakesh. In: Electronic Commerce Research. RePEc:spr:elcore:v:24:y:2024:i:1:d:10.1007_s10660-023-09722-4. Full description at Econpapers || Download paper | |
| 2024 | An empirical study to explore the influence of the COVID-19 crisis on consumers behaviour towards cashless payment in Malaysia. (2024). Kosim, Zunarni ; Lu, Ming-Pey. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:1:d:10.1057_s41264-022-00182-9. Full description at Econpapers || Download paper | |
| 2024 | Decoding the conundrum: exploring complex interlinkages between mobile wallet adoption inhibitors among unorganised retailers. (2024). Sindwani, Rajiv ; Kapoor, Ashwarya ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00277-5. Full description at Econpapers || Download paper | |
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| 2024 | Excessive Pricing at the Covid-19 Pandemic: Big Data Insights From Consumer Complaints. (2024). Gzel, Yakup ; Ko, Tuaba ; Yildirim, Emre. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:1:p:21582440241228699. Full description at Econpapers || Download paper | |
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| 2024 | Psychological needs and financial well-being: the role of consumer spending self-control. (2024). du Plessis, Laureane ; van der Westhuizen, Liezl-Mari ; Jordaan, Yolanda. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00270-y. Full description at Econpapers || Download paper | |
| 2024 | Education loan repayment: a systematic literature review. (2024). Shetty, Ankitha ; Shenoy, Sandeep S ; Bhandary, Rakshith. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-023-00248-2. Full description at Econpapers || Download paper | |
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| 2024 | Digital and traditional financial inclusion: Trends and drivers. (2024). Forouheshfar, Yeganeh ; Sandri, Serena ; Challita, Sandra ; Ayadi, Rym ; Shaban, Mais. In: Research in International Business and Finance. RePEc:eee:riibaf:v:72:y:2024:i:pb:s0275531924003210. Full description at Econpapers || Download paper | |
| 2024 | Consumer behavior from the lens of Bottom of the Pyramid: literature review and future agenda. (2024). Rahul, T ; Uttam, K. In: Management Review Quarterly. RePEc:spr:manrev:v:74:y:2024:i:4:d:10.1007_s11301-023-00356-2. Full description at Econpapers || Download paper | |
| 2024 | A comprehensive view of biometric payment in retailing: A complete study from user to expert. (2024). Libana-Cabanillas, Francisco ; Cordn, Oscar ; Girldez-Cru, Jess ; Zarco, Carmen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924000857. Full description at Econpapers || Download paper | |
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| 2024 | Influence of consumption values on adoption of cashless society in emerging economies: the mediating effect of cashless readiness. (2024). Fahim, Ather Yeasir ; Hasan, Shahedul ; Islam, Md Jahidul. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00273-9. Full description at Econpapers || Download paper | |
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| 2024 | Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA. (2024). Kapoor, Ashwarya ; Sindwani, Rajiv ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00280-w. Full description at Econpapers || Download paper | |
| 2024 | The role of persuasion by significant others and engagement in bank-switching intention. (2024). Arnestad, Mads Nordmo ; Bjornestad, Jone ; Bortne, Ystein ; Brnnick, Kolbjrn Kallesten ; Tjora, Tore. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00293-5. Full description at Econpapers || Download paper | |
| 2024 | Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda. (2024). Soderberg, Inga-Lill ; Vigren, Olli ; Zhu, Hui. In: Journal of Business Research. RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296323008536. Full description at Econpapers || Download paper | |
| 2024 | Investorsâ acceptance and use of investment-based crowdfunding platforms: an integrated perspective. (2024). Matute, Jorge ; Palau-Saumell, Ramon ; Friederich, Felix ; Snchez-Torell, Jos Luis. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00278-4. Full description at Econpapers || Download paper | |
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| 2024 | Factors that affect individuals in using digital currency electronic payment In China: SEM and fsQCA approaches. (2024). Yi, Rita ; Liu, Min ; Deeprasert, Jirawan. In: International Review of Economics & Finance. RePEc:eee:reveco:v:95:y:2024:i:c:s1059056024004106. Full description at Econpapers || Download paper | |
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| 2024 | The transformative service performance of InsurTech companies: using PLS-SEM and IPMA approach for examining the purchase behavior of InsurTech customers. (2024). Agarwal, Richa ; Bharti, Kajul ; Satsangi, Akshay Kumar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00275-7. Full description at Econpapers || Download paper | |
| 2024 | STUDY ON THE DETERMINANTS OF CONSUMER SATISFACTION WITH DIGITAL BANKING SERVICES PROVIDED BY BANKS. EVIDENCE FROM ROMANIA. (2024). Andreea-Daniela, Moraru ; Cristina, Duhnea. In: Annals - Economy Series. RePEc:cbu:jrnlec:y:2024:v:1:p:22-36. Full description at Econpapers || Download paper | |
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| 2024 | Viral decisions: unmasking the impact of COVID-19 info and behavioral quirks on investment choices. (2024). Jalil, Faryal ; Saltik, Omur ; Ul, Wasim ; Degirmen, Suleyman. In: Palgrave Communications. RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03011-7. Full description at Econpapers || Download paper | |
| 2024 | Critical success factors for linking digital technologies and circular supply chains. (2024). Dwivedi, Ashish ; Ganguly, Anirban ; Paul, Sanjoy Kumar. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:8:p:8332-8360. Full description at Econpapers || Download paper | |
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| 2024 | Cyberfraud, usage intention, and cybersecurity awareness among e-banking users in India: an integrated model approach. (2024). Shahid, Mohammad ; Shoeb, Mohd ; Afzal, Mohammed ; Ansari, Mohd Shamim ; Ahmad, Naseem. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00279-3. Full description at Econpapers || Download paper | |
| 2024 | Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA. (2024). Jasim, Mohamed K. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003345. Full description at Econpapers || Download paper | |
| 2024 | ||
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Recent citations
Recent citations received in 2024
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| 2024 | Exploring resistance barriers in travelers word of mouth for mobile payment systems: Mediating effects of trust and usage intention. (2024). Hameed, Irfan ; Akram, Umair ; Arain, Ghulam Ali ; Eid, Riyad. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524005699. Full description at Econpapers || Download paper | |
| 2024 | Effects of Financial Literacy and Financial Behavior on Financial Well-Being: Meta-Analytical Review of Experimental Studies. (2024). Daovisan, Hanvedes ; Choowan, Phaktada ; Suwanwong, Charin. In: IJFS. RePEc:gam:jijfss:v:13:y:2024:i:1:p:1-:d:1554285. Full description at Econpapers || Download paper | |
| 2024 | ||
| 2024 | ||
| 2024 | The transformative service performance of InsurTech companies: using PLS-SEM and IPMA approach for examining the purchase behavior of InsurTech customers. (2024). Agarwal, Richa ; Bharti, Kajul ; Satsangi, Akshay Kumar. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00275-7. Full description at Econpapers || Download paper | |
| 2024 | Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA. (2024). Kapoor, Ashwarya ; Sindwani, Rajiv ; Goel, Manisha. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00280-w. Full description at Econpapers || Download paper | |
| 2024 | Pay-per-click (PPC) advertising and continuous banking service intentions. (2024). Herjanto, Halimin ; Amin, Muslim ; Rezaei, Sajad. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00282-8. Full description at Econpapers || Download paper | |
| 2024 | Digital Financial Literacy and Perceived Financial Well-Being Among Indian Adolescents and Young Adults: The Importance of Financial Capability and Resilience. (2024). Kumar, Hitesh C ; Sandhu, Supreet. In: The Review of Finance and Banking. RePEc:rfb:journl:v:16:y:2024:i:2:p:231-247. Full description at Econpapers || Download paper | |
| 2024 | Risk Perception-Perceived Investor Performance Nexus: Evaluating the Mediating Effects of Heuristics and Prospects With Gender as a Moderator. (2024). Kumar, Parul ; Tabash, Mosab I ; Islam, Md Aminul ; Pillai, Rekha. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241256444. Full description at Econpapers || Download paper |
Recent citations received in 2023
| Year | Citing document | |
|---|---|---|
| 2023 | Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic. (2023). Fang, Yu-Hui ; Li, Chia-Ying ; Chiang, Yu-Hung. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s0040162523006066. Full description at Econpapers || Download paper | |
| 2023 | ||
| 2023 | Does Entrepreneurial Financial Support Guarantee New Venturesâ Performance via Competitive Advantage and Innovation? Empirical Answers from Ho Chi Minh City Region, Vietnam. (2023). Mai, Khuong Ngoc ; Thai, Quoc Hoang. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:21:p:15519-:d:1272287. Full description at Econpapers || Download paper | |
| 2023 | Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach. (2023). Prasad, Kanika ; Bharti, Swaraj S ; Kumari, Vineeta ; Sudha, Shwati. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00241-9. Full description at Econpapers || Download paper | |
| 2023 | Disruptions, innovations and transformations in the global financial services market: the impacts of emerging cybersecurity, geopolitical and sustainability risks. (2023). Tuyon, Jasman ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:28:y:2023:i:4:d:10.1057_s41264-023-00260-6. Full description at Econpapers || Download paper |
Recent citations received in 2022
| Year | Citing document | |
|---|---|---|
| 2022 | . Full description at Econpapers || Download paper | |
| 2022 | Recommend or Not: Is Generation the Key? A Perspective from the SOR Paradigm for Online Stores in Colombia. (2022). Rodriguez-Orejuela, Augusto ; van der Woude, David ; Pea-Garcia, Nathalie. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:23:p:16104-:d:991212. Full description at Econpapers || Download paper | |
| 2022 | How Do Mobile Wallets Improve Sustainability in Payment Services? A Comprehensive Literature Review. (2022). Aysuna, Ceyda ; Turhan, Deniz ; Kalender, Zeynep Tue ; Vayvay, Ozalp ; Hopali, Egemen. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16541-:d:999000. Full description at Econpapers || Download paper |
Recent citations received in 2021
| Year | Citing document | |
|---|---|---|
| 2021 | Current trends in the formation and development of insurance marketing in Ukraine. (2021). Yakovlyev, Oleksandr A ; Inshyn, Mykola I ; Yaroshenko, Oleg M ; Shevchenko, Anna V ; Kniazieva, Tetiana V. In: Risk Management and Insurance Review. RePEc:bla:rmgtin:v:24:y:2021:i:3:p:279-292. Full description at Econpapers || Download paper | |
| 2021 | The dimensions of trust:An investigation of mobile payment services in Taiwan. (2021). Li, JI ; Lian, Jiunn-Woei. In: Technology in Society. RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002281. Full description at Econpapers || Download paper | |
| 2021 | Financial Inclusion through Digital Financial Services (DFS): A Study in Uganda. (2021). George, Babu ; Ebong, Jimmy. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:393-:d:620354. Full description at Econpapers || Download paper | |
| 2021 | The Behavioural Aspects of Financial Literacy. (2021). Reddy, Krishna ; Lopez, Katia ; Gerth, Florian ; Jooste, Leonie ; Frino, Alex ; Muschert, Glenn ; Wallace, Damien ; Ramiah, Vikash. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:395-:d:621239. Full description at Econpapers || Download paper | |
| 2021 | PolandâTurkey Comparison of Mobile Payments Quality in Pandemic Time. (2021). Fandrejewska, Alicja ; Zborowski, Marek ; Chmielarz, Witold ; Atasever, Mesut. In: JRFM. RePEc:gam:jjrfmx:v:14:y:2021:i:9:p:426-:d:630261. Full description at Econpapers || Download paper | |
| 2021 | Financial Knowledge, Confidence, and Sustainable Financial Behavior. (2021). Aristei, David ; Gallo, Manuela. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10926-:d:648008. Full description at Econpapers || Download paper | |
| 2021 | CSR Communication through Social Media: A Litmus Test for Banking Consumersâ Loyalty. (2021). Scholz, Miklas ; Naveed, Rana Tahir ; Ahmad, Naveed ; Usman, Muhammad ; Irfan, Muhammad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:2319-:d:502969. Full description at Econpapers || Download paper | |
| 2021 | Understanding bank employeesâ perception towards technology enabled banking: a developing country perspective. (2021). Kaur, Simranjit ; Ali, Liaqat. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:3:d:10.1057_s41264-021-00100-5. Full description at Econpapers || Download paper | |
| 2021 | Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. (2021). Sundarakani, Balan ; Onyia, Okey Peter. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:26:y:2021:i:4:d:10.1057_s41264-021-00118-9. Full description at Econpapers || Download paper | |
| 2021 | Neuromanagement decision-making and cognitive algorithmic processes in the technological adoption of mobile commerce apps. (2021). Ionescu, Luminia ; Tefnescu, Roxana ; Lzroiu, George ; Andronie, Mihai ; Cocoatu, Mdlina. In: Oeconomia Copernicana. RePEc:pes:ieroec:v:12:y:2021:i:4:p:1033-1062. Full description at Econpapers || Download paper | |
| 2021 | Consumer Responses to Corporate and Celebrity Philanthropy. (2021). Ali, Syed Shujaat ; Khan, Zia ; Mehwish, Maryem. In: SAGE Open. RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211046949. Full description at Econpapers || Download paper |
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