Citation analysis for Service Business / Springer

Citation Profile [Updated: 2025-04-15 08:32:09]

5 Years H Index

Impact Factor (IF)

0.42

5 Years IF

0.52

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
2007	0	0.46	0	0	20	20	119		0	0		0			0		0	0.2
2008	0.1	0.49	0.13	0.1	25	45	115	6	6	20	2	20	2	1	16.7	3	0.12	0.23
2009	0.24	0.48	0.24	0.24	25	70	195	17	23	45	11	45	11	4	23.5		0	0.24
2010	0.18	0.48	0.21	0.16	22	92	73	19	42	50	9	70	11	12	63.2	5	0.23	0.21
2011	0.36	0.52	0.47	0.28	23	115	179	54	96	47	17	92	26	42	77.8	8	0.35	0.24
2012	0.18	0.52	0.38	0.21	28	143	180	54	150	45	8	115	24	45	83.3	3	0.11	0.22
2013	0.35	0.56	0.36	0.28	36	179	189	65	215	51	18	123	34	38	58.5	2	0.06	0.24
2014	0.34	0.55	0.33	0.24	33	212	148	71	286	64	22	134	32	54	76.1		0	0.23
2015	0.28	0.55	0.45	0.32	38	250	210	113	399	69	19	142	46	63	55.8	2	0.05	0.23
2016	0.25	0.52	0.4	0.37	10	260	46	104	503	71	18	158	58	14	13.5		0	0.21
2017	0.58	0.54	0.56	0.54	40	300	171	168	671	48	28	145	79	74	44		0	0.21
2018	0.52	0.55	0.72	0.52	34	334	184	239	910	50	26	157	81	118	49.4	9	0.26	0.23
2019	0.53	0.56	0.67	0.55	34	368	143	248	1158	74	39	155	86	135	54.4	4	0.12	0.22
2020	0.76	0.68	0.67	0.65	24	392	147	263	1421	68	52	156	101	84	31.9	4	0.17	0.32
2021	1.19	0.8	0.77	0.85	30	422	82	324	1745	58	69	142	120	128	39.5	8	0.27	0.29
2022	1.07	0.83	0.7	0.8	48	470	57	328	2074	54	58	162	129	123	37.5	11	0.23	0.25
2023	0.65	0.8	0.56	0.65	38	508	37	287	2361	78	51	170	110	116	40.4	12	0.32	0.22
2024	0.42	1.02	0.4	0.52	23	531	0	211	2572	86	36	174	90	39	18.5		0	0.27

IF:	Two years Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for all series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Five years Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	56
2	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	55
3	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	49
4	2011	Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	37
5	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Ribeirosoriano, Domingo ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	31
6	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	26
7	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	25
8	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	25
9	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Lu, Ming-Tsang. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	23
10	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	23
11	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	23
12	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	22
13	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	21
14	2009	Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	21
15	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Kim, Min-Su ; Jeon, Sunran . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	20
16	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	19
17	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	19
18	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	18
19	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	18
20	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	17
21	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	17
22	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	17
23	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	17
24	2011	Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). MartÃÂnez-Ruiz, MarÃÂa Pilar ; Izquierdo-Yusta, Alicia ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360. Full description at Econpapers \|\| Download paper	17
25	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	16
26	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	16
27	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	16
28	2008	Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81. Full description at Econpapers \|\| Download paper	16
29	2012	Frontline service employeesâ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526. Full description at Econpapers \|\| Download paper	15
30	2012	Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155. Full description at Econpapers \|\| Download paper	15
31	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	15
32	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	15
33	2017	Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers \|\| Download paper	15
34	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	15
35	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	14
36	2008	Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	14
37	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Moliner-Velazquez, Beatriz ; Gil-Saura, Irene ; Ruiz-Molina, Maria-Eugenia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	14
38	2011	Innovation management in service firms: a research agenda. (2011). Schilling, Annika ; Palm, Kristina ; Crevani, Lucia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193. Full description at Econpapers \|\| Download paper	14
39	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	13
40	2017	HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2. Full description at Econpapers \|\| Download paper	13
41	2017	Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Varela-Neira, Concepcion ; Iglesias, Victor ; Vazquez-Casielles, Rodolfo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8. Full description at Econpapers \|\| Download paper	13
42	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	13
43	2014	Mobile application service networks: Appleâs App Store. (2014). Park, Yong Tae ; Kim, Ji Eun ; Lee, Hakyeon. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27. Full description at Econpapers \|\| Download paper	13
44	2022	Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Lee, Hong-Hee ; Rha, Jin Sung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers \|\| Download paper	13
45	2019	Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w. Full description at Econpapers \|\| Download paper	12
46	2017	The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9. Full description at Econpapers \|\| Download paper	12
47	2018	A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). MuÃÂ±oz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers \|\| Download paper	12
48	2017	Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kim, Byoungsoo ; Kwahk, Kee-Young. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers \|\| Download paper	12
49	2021	Product-service systems evolution in the era of Industry 4.0. (2021). Romero, David ; Cavalieri, Sergio ; Rondini, Alice ; Bigdeli, Ali Z ; Pezzotta, Giuditta ; Boucher, Xavier ; Gaiardelli, Paolo ; Jussen, Philipp ; Zaki, Mohamed ; Larsson, Tobias ; Wuest, Thorsten ; Wiesner, Stefan ; Bertoni, Marco ; Jarrahi, Farnaz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers \|\| Download paper	12
50	2018	Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x. Full description at Econpapers \|\| Download paper	12

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	29
2	2022	Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Lee, Hong-Hee ; Rha, Jin Sung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers \|\| Download paper	12
3	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	10
4	2023	Digital transformation trends in service industries. (2023). Lee, Donhee ; Marasini, Durga Prasad ; Chin, Heesoo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers \|\| Download paper	10
5	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	10
6	2018	A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). MuÃÂ±oz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers \|\| Download paper	9
7	2011	Innovation and imitation effects in Metaverse service adoption. (2011). Kang, Mincheol ; Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172. Full description at Econpapers \|\| Download paper	7
8	2020	Customersâ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Sung, Hye Jin ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6. Full description at Econpapers \|\| Download paper	7
9	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	7
10	2021	Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Luo, Ching-Ching ; Wang, Yi-Chieh ; Tai, Yang-Fei. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w. Full description at Econpapers \|\| Download paper	6
11	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	6
12	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	6
13	2023	Towards becoming a service-dominant enterprise: an actor engagement perspective. (2023). Tu, Pei-Yun ; Huang, Chao-Chin ; Chou, Hsin-Hui. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00532-0. Full description at Econpapers \|\| Download paper	5
14	2019	Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Libaque-Saenz, Christian Fernando ; Kim, Eun Hye. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7. Full description at Econpapers \|\| Download paper	5
15	2021	Product-service systems evolution in the era of Industry 4.0. (2021). Romero, David ; Cavalieri, Sergio ; Rondini, Alice ; Bigdeli, Ali Z ; Pezzotta, Giuditta ; Boucher, Xavier ; Gaiardelli, Paolo ; Jussen, Philipp ; Zaki, Mohamed ; Larsson, Tobias ; Wuest, Thorsten ; Wiesner, Stefan ; Bertoni, Marco ; Jarrahi, Farnaz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers \|\| Download paper	5
16	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	4
17	2021	Understanding customer-centric socialization in tourism services. (2021). Li, Eldon Y ; Thi, Hoa Pham ; Yen, Hsiuju Rebecca . In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8. Full description at Econpapers \|\| Download paper	4
18	2021	Transforming customer brand engagement to co-creation value through participation energy and effort. (2021). Hau, Le Nguyen ; My-Quyen, Mai Thi. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00452-x. Full description at Econpapers \|\| Download paper	4
19	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	4
20	2021	The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). FlaviÃÂ¡n, Carlos ; Perez-Rueda, Alfredo ; Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7. Full description at Econpapers \|\| Download paper	4
21	2022	Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance. (2022). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00478-9. Full description at Econpapers \|\| Download paper	4
22	2022	The effects of gender and personality of robot assistants on customersâ acceptance of their service. (2022). Alenya, Guillem ; Andriella, Antonio ; Huertas-Garcia, Ruben ; Forgas-Coll, Santiago. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00492-x. Full description at Econpapers \|\| Download paper	4
23	2019	A value co-creation model in brand tribes: the effect of luxury cruise consumersâ power perception. (2019). Kim, Insin ; Lee, Yuan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0373-x. Full description at Econpapers \|\| Download paper	4
24	2010	Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). Noh, Yonghwi ; Lee, Chongho ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166. Full description at Econpapers \|\| Download paper	4
25	2021	The relationship between brand experience and consumer-based brand equity in grocerants. (2021). Yoo, Se Ran ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00439-8. Full description at Econpapers \|\| Download paper	4
26	2020	Determinants of social commerce adoption in an emerging economy. (2020). Noh, Mi Jin ; Kim, Yang Sok ; Rahman, Tazizur ; Lee, Choong Kwon . In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4. Full description at Econpapers \|\| Download paper	4
27	2022	Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. (2022). Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00456-7. Full description at Econpapers \|\| Download paper	4
28	2019	Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. (2019). Chiu, Pei-Chun ; Cheng, Min-Jhih ; Hung, Shiu-Wan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0364-y. Full description at Econpapers \|\| Download paper	4
29	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	4
30	2017	Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kim, Byoungsoo ; Kwahk, Kee-Young. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers \|\| Download paper	4
31	2015	A chance discovery-based approach for new productâservice system (PSS) concepts. (2015). Yoon, Janghyeok ; Park, Hyunseok. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:115-135. Full description at Econpapers \|\| Download paper	3
32	2015	Using customer contact centres as relationship marketing instruments. (2015). Henseler, Jorg ; Bloemer, Josee ; Aa, Zanna . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:185-208. Full description at Econpapers \|\| Download paper	3
33	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	3
34	2019	Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w. Full description at Econpapers \|\| Download paper	3
35	2021	On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining. (2021). Geum, Youngjung ; Park, Mingyu. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00449-6. Full description at Econpapers \|\| Download paper	3
36	2009	Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	3
37	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃÂ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	3
38	2011	Gender differences in the linkage of online patronage behavior with TV-and-online shopping values. (2011). Lin, Hsin-Hui. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:295-312. Full description at Econpapers \|\| Download paper	3
39	2018	Strategic alternatives for tourism companies to overcome times of crisis. (2018). Llach, Josep ; del Mar, Maria ; Bremser, Kerstin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0344-7. Full description at Econpapers \|\| Download paper	3
40	2021	Impact of managerial control on the relationship between customer incivility and frontline employeesâ up-selling behavior. (2021). Kim, Minsung ; Moon, Tae-Won ; Hur, Won-Moo. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00457-6. Full description at Econpapers \|\| Download paper	3
41	2017	The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9. Full description at Econpapers \|\| Download paper	3
42	2018	A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. (2018). Lin, Yun-Tsan ; Chen, Hsi-Tien. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0354-5. Full description at Econpapers \|\| Download paper	3
43	2018	Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Lee, Donhee ; Hong, Kwan Soo. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4. Full description at Econpapers \|\| Download paper	3
44	2018	Analyzing relationship quality and its contribution to consumer relationship proneness. (2018). Vazquez-Carrasco, Rosario ; Centeno, Edgar ; Cambra-Fierro, Jesus J ; Olavarria-Jaraba, Ana. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0362-0. Full description at Econpapers \|\| Download paper	3
45	2020	Critical success factors in the sharing economy: a customer perspective. (2020). Kuo, Ming-Yen ; Huang, Shiu-Li. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00426-5. Full description at Econpapers \|\| Download paper	3
46	2022	The dual outcomes of frontlinerâs autonomous motivation and deep acting in service co-creation: a dyadic approach. (2022). Thuy, Pham Ngoc ; Hau, Le Nguyen ; Phuoc, Nguyen Hong. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00473-6. Full description at Econpapers \|\| Download paper	3
47	2021	Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type. (2021). Vijay, Sai T ; Prashar, Sanjeev ; Salagrama, Ramakrishna. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00468-3. Full description at Econpapers \|\| Download paper	3
48	2019	A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Kim, Donghee ; Lee, Kwang-Ho. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0. Full description at Econpapers \|\| Download paper	3
49	2020	The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations. (2020). Lopez-Sanchez, Maria Jose ; Mas-Tur, Alicia ; Belso-Martinez, Jose Antonio. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w. Full description at Econpapers \|\| Download paper	3
50	2020	Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2. Full description at Econpapers \|\| Download paper	3

Citing documents used to compute impact factor: 36

Year	Title
2024	Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator. (2024). Ting, Ding Hooi ; Shamim, Amjad ; Khan, Imran ; Amin, Muhammad ; Abbasi, Amir Zaib ; Jan, Amin. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001152. Full description at Econpapers \|\| Download paper
2024	Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation. (2024). Yi, Yuxin ; Zhang, Liming. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00571-1. Full description at Econpapers \|\| Download paper
2024	How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model. (2024). Wang, Yao-Chin ; Chang, Kuo-Chien ; Cheng, Yi-Sung. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00572-0. Full description at Econpapers \|\| Download paper
2024	The role of authenticity in creating shared value: From the perspective of sports firmsâ corporate image and customer loyalty. (2024). Noh, Yonghwi ; Choi, Seung Kook. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00567-x. Full description at Econpapers \|\| Download paper
2024
2024
2024	Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness. (2024). Mai, Nguyen Thi ; Tam, Do Uyen. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00565-z. Full description at Econpapers \|\| Download paper
2024	Conceptualizing ecosystem management capabilities: Managing the ecosystem-organization interface. (2024). Mutter, Sermed ; Liljeborg, Alexander ; Sjodin, David. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:200:y:2024:i:c:s0040162523008727. Full description at Econpapers \|\| Download paper
2024	The adoption of social robots in service operations: A comprehensive review. (2024). Mishra, Ruchi ; Kr, Rajesh ; Vishwakarma, Laxmi Pandit ; Daim, Tugrul ; Demirkol, Denizhan. In: Technology in Society. RePEc:eee:teinso:v:76:y:2024:i:c:s0160791x23002464. Full description at Econpapers \|\| Download paper
2024
2024	Coping strategies for serial service failures in peer-to-peer sharing services: the power of empathic communication. (2024). Verma, Rohit ; Choi, Sunmee ; Kim, Sooyun. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00568-w. Full description at Econpapers \|\| Download paper
2024
2024
2024	Conventional or alternative financing to promote entrepreneurship? An analysis of female and male entrepreneurship in developed and developing countries. (2024). Orden-Cruz, Carmen ; Paule-Vianez, Jessica ; Coronel-Pangol, Katherine. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:20:y:2024:i:1:d:10.1007_s11365-023-00906-w. Full description at Econpapers \|\| Download paper
2024	What Is an Effective Signal in Crowdfunding? Evidence from Expert Researchers and a Meta-Study. (2024). Voshaar, Johannes ; Hornuf, Lars. In: CESifo Working Paper Series. RePEc:ces:ceswps:_11501. Full description at Econpapers \|\| Download paper
2024
2024	Actorsâ interactions in the evolution of service supply networks of manufacturing firms. (2024). Zhu, Jiantao ; Qu, Qingyun ; Wang, Hongwei ; Li, Jinghua. In: International Journal of Production Economics. RePEc:eee:proeco:v:272:y:2024:i:c:s0925527324000811. Full description at Econpapers \|\| Download paper
2024	Mapping green innovation with machine learning: Evidence from China. (2024). Fang, Mingjie ; Wang, Rongping ; Liu, Feng. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:200:y:2024:i:c:s0040162523007928. Full description at Econpapers \|\| Download paper
2024	Corporate social responsibility in family business: Using machine learning to uncover who is doing good. (2024). Zhang, Jing ; Huang, Wanying ; Liu, Feng ; Fang, Mingjie. In: Technology in Society. RePEc:eee:teinso:v:76:y:2024:i:c:s0160791x24000010. Full description at Econpapers \|\| Download paper
2024
2024	Smart-enhanced organisational functions: A framework comprising capabilities, barriers, and evolutional path. (2024). Callefi, Mario Henrique ; Filho, Moacir Godinho ; Pissardini, Paulo Eduardo ; Devs, Gilberto Miller ; da Silva, Elias Ribeiro. In: Post-Print. RePEc:hal:journl:hal-04918996. Full description at Econpapers \|\| Download paper
2024	Creating meaningful insights from customer reviews: a methodological comparison of topic modeling algorithms and their use in marketing research. (2024). Adirci, Tue Ozansoy ; Yazici, GL. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:12:y:2024:i:4:d:10.1057_s41270-023-00256-0. Full description at Econpapers \|\| Download paper
2024	Automated social presence in AI: Avoiding consumer psychological tensions to improve service value. (2024). Belanche, Daniel ; Belk, Russell W ; Flavian, Carlos ; Casalo, Luis V. In: Journal of Business Research. RePEc:eee:jbrese:v:175:y:2024:i:c:s0148296324000493. Full description at Econpapers \|\| Download paper
2024	Bringing employee learning to AI stress research: A moderated mediation model. (2024). Zhou, Qiwei ; Chen, Keyu ; Cheng, Shuang. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:209:y:2024:i:c:s0040162524005717. Full description at Econpapers \|\| Download paper
2024	Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda. (2024). Soderberg, Inga-Lill ; Vigren, Olli ; Zhu, Hui. In: Journal of Business Research. RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296323008536. Full description at Econpapers \|\| Download paper
2024
2024
2024	Can digital transformation of services promote participation in manufacturing global value chains?. (2024). Anwar, Sajid ; Bian, Ruimin ; Fan, Zhaobin. In: Economic Analysis and Policy. RePEc:eee:ecanpo:v:81:y:2024:i:c:p:1074-1092. Full description at Econpapers \|\| Download paper
2024
2024	Research on Unmanned Smart Hotels Resistance from the Perspective of Innovation Resistance Theory. (2024). Niu, Yuanyuan ; Lu, Peng ; Yang, Yingying ; Yuan, Guohong. In: SAGE Open. RePEc:sae:sagope:v:14:y:2024:i:3:p:21582440241281570. Full description at Econpapers \|\| Download paper
2024	Servitization and product service system: A literature review on value creation. (2024). Su, Limin ; Cao, Yongchao ; Zhao, Jing ; Li, Huimin ; Zhang, Yafei. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:208:y:2024:i:c:s0040162524005225. Full description at Econpapers \|\| Download paper
2024	When traditional SME managers encounter cybersecurity: Discourse analysis of opportunities and dilemmas in meeting the demands. (2024). Hoong, Yang ; Baker, Ron ; Rezania, Davar. In: Technology in Society. RePEc:eee:teinso:v:78:y:2024:i:c:s0160791x24001982. Full description at Econpapers \|\| Download paper
2024	Barriers and Strategies for Digital Marketing and Smart Delivery in Urban Courier Companies in Developing Countries. (2024). Molina-Romero, Schneyder ; Boom-Crcamo, Efrain ; Galindo-Angulo, Cesar ; Restrepo, Mara Mar. In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:15:y:2024:i:4:d:10.1007_s13132-024-01823-1. Full description at Econpapers \|\| Download paper
2024
2024	The role of customer forgiveness and perceived justice in restoring relationships with customers. (2024). Chih, Wen-Hai ; Wang, Kai-Yu ; Honora, Andreawan. In: Service Business. RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00563-1. Full description at Econpapers \|\| Download paper
2024	Understanding shoppersâ¬â¢ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product. (2024). Wang, Jixiao. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002960. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2023

Year	Citing document
2023	Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Park, Heejun ; Cho, Youngju ; Yoo, Joon Woo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588. Full description at Econpapers \|\| Download paper
2023	A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API. (2023). Ma, Wenbin ; Xie, Yibo ; Wang, Yihuan ; Tong, Zelin ; Ren, Zhouqi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s004016252300611x. Full description at Econpapers \|\| Download paper
2023	A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Lee, Sang-Gun ; Jun, Sung-Youl ; Yang, Chang-Gyu ; Choe, Hyoung-Seon. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers \|\| Download paper
2023	The Effect of Color Saturation of Travel Pictures on Consumer Appeal. (2023). You, Jiwang ; Zhu, Hong ; Chen, Yuting ; Lin, LI. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:19:p:14503-:d:1254037. Full description at Econpapers \|\| Download paper
2023	Frontline Employeesâ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Remisch, David ; Lajante, Mathieu. In: Customer Needs and Solutions. RePEc:spr:custns:v:10:y:2023:i:1:d:10.1007_s40547-023-00137-8. Full description at Econpapers \|\| Download paper
2023	Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Flavian, Carlos ; Belanche, Daniel ; Belk, Russell W. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w. Full description at Econpapers \|\| Download paper
2023	Development of a citizen participation public service innovation model based on smart governance. (2023). Lee, Donhee ; Hong, Soon Goo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2022

Year	Citing document
2022	How marketing strategy, perceived value and brand image influence WOM outcomesÃ¢â¬âThe sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643. Full description at Econpapers \|\| Download paper
2022	. Full description at Econpapers \|\| Download paper
2022	. Full description at Econpapers \|\| Download paper
2022	Spatial Peer Effect of Enterprisesâ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Xu, Gengxi ; Zhu, Nina. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464. Full description at Econpapers \|\| Download paper
2022	Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617. Full description at Econpapers \|\| Download paper
2022	Influence of undergraduate experience on alumni loyalty to their alma mater in the TanzaniaÃ¢â¬â¢s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341. Full description at Econpapers \|\| Download paper
2022	An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Knott, Brendon ; Duffett, Rodney ; Moyo, Talent. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181. Full description at Econpapers \|\| Download paper
2022	Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Duda, Joanna ; Glinka, Beata ; Barbosa, Belem ; Suder, Marcin ; Kusa, Rafa. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7. Full description at Econpapers \|\| Download paper
2022	B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Shockley, Jeff ; Przyczynski, Renato ; Teixeira, Rafael . In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5. Full description at Econpapers \|\| Download paper
2022	Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Lin, Heng-Yu ; Wu, Po-Han ; Shen, Yung-Cheng ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9. Full description at Econpapers \|\| Download paper
2022	A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w. Full description at Econpapers \|\| Download paper

Recent citations received in 2021

Year	Citing document
2021	DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63. Full description at Econpapers \|\| Download paper
2021	Servitization through open service innovation in family firms: Exploring the ability-willingness paradox. (2021). de Massis, Alfredo ; Rondi, Emanuela ; Kraus, Sascha. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:436-444. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	. Full description at Econpapers \|\| Download paper
2021	Destination Brand Experience: A Study Case in Touristic Context of the Peneda-GerÃªs National Park. (2021). Almeida, Nuno ; Carvalho, Paulo ; Martins, Hugo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11569-:d:660313. Full description at Econpapers \|\| Download paper
2021	Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9. Full description at Econpapers \|\| Download paper
2021	Understanding customer-centric socialization in tourism services. (2021). Li, Eldon Y ; Thi, Hoa Pham ; Yen, Hsiuju Rebecca . In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Service Business / Springer	18	506
2	Sustainability / MDPI	68	175
3	Journal of Retailing and Consumer Services / Elsevier	56	68
4	Journal of Business Research / Elsevier	115	58
5	Technological Forecasting and Social Change / Elsevier	74	55
6	SAGE Open / SAGE Publications	23	39
7			29
8	Technology in Society / Elsevier	41	22
9	Journal of Air Transport Management / Elsevier	51	17
10	Palgrave Communications / Palgrave Macmillan	22	16
11	International Journal of Production Economics / Elsevier	88	16